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Firefox and Ally Bank web site

  • 1 antwoord
  • 1 heeft dit probleem
  • 6 weergaven
  • Laatste antwoord van cor-el

Joey Wolf
Joey Wolf
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Experiencing weird behavior on Ally Bank's site, just recently. Some pages only partially load; some will more fully load on a reload command, but still not all options appear. Example: On the Transfer page, I can enter the source account for the transfer, but the target account and other info either doesn't appear at all, or is inoperable (dropdown box is dead.) Works fine in Chrome, which is where Ally support directed me.

Experiencing weird behavior on Ally Bank's site, just recently. Some pages only partially load; some will more fully load on a reload command, but still not all options appear. Example: On the Transfer page, I can enter the source account for the transfer, but the target account and other info either doesn't appear at all, or is inoperable (dropdown box is dead.) Works fine in Chrome, which is where Ally support directed me.

Alle antwoorden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window