Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I can't sync across devices

  • 1 antwoord
  • 1 heeft dit probleem
  • 19 weergaven
  • Laatste antwoord van cor-el

Tom Callahan
Tom Callahan
more options

Hi

I have recently switched to using Firefox across my three devices - my Dell XPS13 laptop, my Surface Go tablet and my Samsung S10 phone. I have the same Firefox account set up on all three devices but I cannot get the devices to sync. All three are listed under 'my devices' on all three accounts, but the tablet and phone seem to share one setup and my Dell laptop seems to be entirely separate. I cannot get my laptop to sync with my other two devices at all. Neither can I get Lockwise to sync (which is particularly frustrating).

I've tried disconnecting devices, logging out, deleting my account and starting again, but nothing seems to work.

Any ideas please??

Many thanks

Tom

Hi I have recently switched to using Firefox across my three devices - my Dell XPS13 laptop, my Surface Go tablet and my Samsung S10 phone. I have the same Firefox account set up on all three devices but I cannot get the devices to sync. All three are listed under 'my devices' on all three accounts, but the tablet and phone seem to share one setup and my Dell laptop seems to be entirely separate. I cannot get my laptop to sync with my other two devices at all. Neither can I get Lockwise to sync (which is particularly frustrating). I've tried disconnecting devices, logging out, deleting my account and starting again, but nothing seems to work. Any ideas please?? Many thanks Tom

Alle antwoorden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you make sure that all devices and Lockwise are connected to the same Firefox Account ?

You can check the connected devices on the Firefox Account Settings page.

With Firefox for desktop you check if there are Sync logs available on the about:sync-log page. You can upload a recent log if the log is too big to put in a reply.