Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I have a large blank space(line) in Firefox window at the bottom that can not be removed. Please help!

  • 4 antwoorden
  • 2 hebben dit probleem
  • 15 weergaven
  • Laatste antwoord van KristineSpate

KristineSpate
KristineSpate
more options

This appears when I am working in full screen mode. I cannot remove it. I have tried starting Firefox in safe mode, uninstalled Firefox, but nothing helps.

This appears when I am working in full screen mode. I cannot remove it. I have tried starting Firefox in safe mode, uninstalled Firefox, but nothing helps.
Gekoppelde schermafbeeldingen

Alle antwoorden (4)

FredMcD
FredMcD
more options

Is this on every webpage? On every website?

Is it possible that is the end of the page?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

KristineSpate
KristineSpate Vraageigenaar
more options

Thank you for your questions. This happens only when using Firefox. Other programms (ex. Excel, Outlook, Adobe) are working fine. This affects only my main monitor. 1 have 2 monitors. Starting Firefox in Safe mode is not helping unfortunetaly. Is it not the end on the page. When I drag the Firefox window in other monitor, the problem disappears. We have 15 computers in our office and we are having the same problem on almost all computers, so this is not a unique problem for my computer. Also I have tried disabling " Use hardware acceleration when available". Your help will be really appreciated.

FredMcD
FredMcD
more options

The monitor with the problem, is it the same type as the ones not having the issue?

I called for more help.

FredMcD said

Is this on every webpage? On every website?
KristineSpate
KristineSpate Vraageigenaar
more options

Yes, it is the same type of monitor as the one not having problems. And yes, this error is on every website. We believe it could be related to CPU or video card resource?