Windows 10 bereikte EO (einde ondersteuning) op 14 oktober 2025. Als je Windows 10 gebruikt, lees dan dit artikel.

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Trusteer Rapport is running but firefox doesn't think so. It worked yesterday 4/26/2018

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Normally when I open Firefox, usually first loading Outlook, a reminder shows that I need to enable Rapport. I do this in Firefox Addons . It worked normally yesterday. Today (after I had updated Java) there was no reminder. I checked Addons manager and no mention of any addons. I turned on Rapport in the Windows 10 Start menu but Firefox still shows no addons. I want my security! What can I do?

Normally when I open Firefox, usually first loading Outlook, a reminder shows that I need to enable Rapport. I do this in Firefox Addons . It worked normally yesterday. Today (after I had updated Java) there was no reminder. I checked Addons manager and no mention of any addons. I turned on Rapport in the Windows 10 Start menu but Firefox still shows no addons. I want my security! What can I do?

Gekozen oplossing

HI, please see this page for their Support Button : https://www.trusteer.com/ProtectYourMoney

Mozilla only ok's Extensions submitted by Developers to be used with Firefox. They ok them only and give the Developer a web page to distribute their Extension from. Developers have a Support link and a contact Link

In this case there is no extension on our pages for download : https://addons.mozilla.org/en-US/firefox/extensions/ So please seek support for that product from the 1st URL.

Is there a reason why you are running/updated Java as no web browsers use it anymore ?

Please let us know if this solved your issue or if need further assistance.

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Gekozen oplossing

HI, please see this page for their Support Button : https://www.trusteer.com/ProtectYourMoney

Mozilla only ok's Extensions submitted by Developers to be used with Firefox. They ok them only and give the Developer a web page to distribute their Extension from. Developers have a Support link and a contact Link

In this case there is no extension on our pages for download : https://addons.mozilla.org/en-US/firefox/extensions/ So please seek support for that product from the 1st URL.

Is there a reason why you are running/updated Java as no web browsers use it anymore ?

Please let us know if this solved your issue or if need further assistance.