Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

After upgrade to version 58 32bit Cannot surf the web

  • 1 antwoord
  • 3 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van Roland Tanglao

Neanderthal
Neanderthal
more options

I work in IT support and this morning we are being hammered by Firefox issues After the Version 58.0 Upgrade yesterday we have multiple clients ringing with the same problem No websites open up in http or https. Firefox stays open in the back ground even when closed Reset to defaults does not fix it even if that page will open. Only fix so far is to End Task on all copies of Firefox. Remove from Add remove Re install Then Reset to defaults and import nothing I am not doing this on 1000+ PC's. Is there an automated fix for this broken update?

I work in IT support and this morning we are being hammered by Firefox issues After the Version 58.0 Upgrade yesterday we have multiple clients ringing with the same problem No websites open up in http or https. Firefox stays open in the back ground even when closed Reset to defaults does not fix it even if that page will open. Only fix so far is to End Task on all copies of Firefox. Remove from Add remove Re install Then Reset to defaults and import nothing I am not doing this on 1000+ PC's. Is there an automated fix for this broken update?

Alle antwoorden (1)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi Neanderthal

We don't support Enterprise here on SUMO so none of us know how to apply fixes to 1000 Windows PCs. Please head over to the ESR mailing list to get some help on how to do it for 1000 PCs: https://www.mozilla.org/en-US/firefox/organizations/

Having said that we'll try to help as best we can.

Some questions:

1. What version of Windows are your 1000 PCs running. Is it Windows 10?

2. What version of Firefox were you upgrading from? Presumably some 32 bit version right? Was it Firefox 56?

3. What Firefox add-ons (if any) are you and your userrunning? Have you or your affected users tried Firefox Safe Mode?

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode