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Firefox is frozen loading aol - I cannot do anything with going online.

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  • Laatste antwoord van FredMcD

PammM
PammM
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Every time I try to open Firefox, it shows up trying to open AOL. And it is frozen in that screen. I have uninstalled and reinstalled FF but the same screen shows up. How do I get rid of it and get FF to work properly? (no comments on aol please, unless you want to teach my 92 year old Mom a new email program - and you'll be sorry!  :-)

Every time I try to open Firefox, it shows up trying to open AOL. And it is frozen in that screen. I have uninstalled and reinstalled FF but the same screen shows up. How do I get rid of it and get FF to work properly? (no comments on aol please, unless you want to teach my 92 year old Mom a new email program - and you'll be sorry! :-)

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FredMcD
FredMcD
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Were you using AOL as your browser start page?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

PammM
PammM Vraageigenaar
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Thank you, Fred. I am on a pc.

When I clicked on the FF icon, this frozen page comes up and does not go anywhere.

Thanks so much for taking the time!

Pamm

FredMcD
FredMcD
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Another way out of the trap is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.

Use this on AOL; https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.