Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Windows 10 bereikt EO (einde ondersteuning) op 14 oktober 2025. Lees voor meer informatie dit artikel.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I have just changed from Windows Vista to Windows 10 and now Thunderbird will not recognise my email server password. I now cannot get emails to download.

  • 2 antwoorden
  • 1 heeft dit probleem
  • 9 weergaven
  • Laatste antwoord van Toad-Hall

more options

I'm now using Windows 10 and when I attempt to download emails into Thunderbird from the server (iinet) Thunderbird asks for my iinet password. When I put this in it says 'authentification failed'. I haven't changed the password and if I go into iinet I can access all my emails using this password. It seems that, since updating to Windows 10, Thunderbird now doesn't recognise the password and will not allow the email download. When I checked the stored passwords in the Security section Thunderbird says there aren't any. Do I need to set everything up again? If so, how do I do this?

I'm now using Windows 10 and when I attempt to download emails into Thunderbird from the server (iinet) Thunderbird asks for my iinet password. When I put this in it says 'authentification failed'. I haven't changed the password and if I go into iinet I can access all my emails using this password. It seems that, since updating to Windows 10, Thunderbird now doesn't recognise the password and will not allow the email download. When I checked the stored passwords in the Security section Thunderbird says there aren't any. Do I need to set everything up again? If so, how do I do this?

Alle antwoorden (2)

more options

If you cannot receive nor send then your Firewall maybe blocking Thunderbird. Close thunderbird. Access the 'Firewall' program and reset Thunderbird as an allowed program.

more options

Are you using something like CCleaner ? Do not allow CCleaner access to Thunderbird folders. It is possible CCleaner has erased passwords. Recently, there are reports of CCLeaner being responsible for removing the 'prefs.js' file.