Windows 10 bereikte EO (einde ondersteuning) op 14 oktober 2025. Als je Windows 10 gebruikt, lees dan dit artikel.

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info
Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.
Opgelost Gearchiveerd

I can't access to Mozilla's website to download Firefox

Firefox Installatie en updates
FredMcD beantwoord
nghitpm
nghitpm

Yesterday, Firefox crashed everytime I started it. I did click "Send Report" everytime it crashed. Now I can no longer access Mozilla's website to download a fresh install of Firefox. I always get an error page when access main page of Mozilla (please refer to the attachment). All my friends can access Mozilla webpages except me. Maybe my machine was blocked my you guys for sending massive error reports to your server. Please help me through this issue.

Yesterday, Firefox crashed everytime I started it. I did click "Send Report" everytime it crashed. Now I can no longer access Mozilla's website to download a fresh install of Firefox. I always get an error page when access main page of Mozilla (please refer to the attachment). All my friends can access Mozilla webpages except me. Maybe my machine was blocked my you guys for sending massive error reports to your server. Please help me through this issue.
FredMcD
FredMcD
Dit antwoord in context lezen

Gekozen oplossing

If necessary, Using another computer, Download Firefox Full Version For All languages And Systems onto a thumb drive. After, plug the thumb into your system. http://www.mozilla.org/en-US/firefox/all/

Alle antwoorden (3)

nghitpm
nghitpm Vraageigenaar

Add screenshot of error page

Scribe
Scribe

Hi, delete cookies/clear cache and all references to Mozilla, then try again.

For your crashing; hold down Shift when you start Firefox to start in Safe Mode. More - Use Troubleshoot Mode in Firefox

If that doesn't help, and it starts at all, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Bewerkt door Scribe op

FredMcD
FredMcD

Gekozen oplossing

If necessary, Using another computer, Download Firefox Full Version For All languages And Systems onto a thumb drive. After, plug the thumb into your system. http://www.mozilla.org/en-US/firefox/all/