Windows 10 bereikte EO (einde ondersteuning) op 14 oktober 2025. Als je Windows 10 gebruikt, lees dan dit artikel.

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Not able to sign into my Alibaba account. Alibaba help said other Firefox users were having same problem.

  • 3 antwoorden
  • 1 heeft dit probleem
  • 20 weergaven
  • Laatste antwoord van the-edmeister
  • Gearchiveerd

Tribal
Tribal

I've been using Firefox to sign into my Alibaba.com account for a very long time. About two days ago the log in stopped responding. I checked with Alibaba help and they said other Firefox users were having the same problem. What do you suggest? Thank you!

I've been using Firefox to sign into my Alibaba.com account for a very long time. About two days ago the log in stopped responding. I checked with Alibaba help and they said other Firefox users were having the same problem. What do you suggest? Thank you!

Alle antwoorden (3)

FredMcD
FredMcD

What happens when you try? Please give details.

Tribal
Tribal Vraageigenaar

After clicking on sign in there is a quick blink and the sign box returns.

the-edmeister
the-edmeister

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!