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I am using Firefox browser and cannot watch any video. Either it crashes or I see some box turning infinitely! I have reinstalled Shockwave... Can you help?

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Jas12345
Jas12345

I have tried so many things to date that there are too many to list! Disabling addons, enabling addons, uninstalling, reinstalling.....

I have tried so many things to date that there are too many to list! Disabling addons, enabling addons, uninstalling, reinstalling.....

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guigs
guigs

I understand when you try to watch a video with the Flash plugin that it loads forever or it crashes.

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.