Firefox Community Forum

Hi Support,

I'm reporting a bug:

STT (speech to text) seems to download in the private window, but it can't be used.

It lets you download the model, 141mb, but then doesn't install, and can't be used when in a private window.

Same functionality works fine in a non-private window.

Thanks,

Craig.

ubject: Formal Request Regarding Mozilla VPN Accessibility for Users in Iran

Dear Mozilla Support Team,

I am writing to you as an Iranian user of Mozilla Firefox and related Mozilla services. I would like to raise a formal concern regarding the functionality and availability of Mozilla VPN for users residing in Iran.

From my experience, Mozilla VPN does not function properly for users located in Iran, despite a genuine and practical need for such a service. I fully understand that users in Europe and the United States often use VPN services primarily to enhance privacy and security. However, for users in Iran, a VPN is not merely an optional privacy tool; it is often a real necessity for accessing an open and unrestricted internet.

I would therefore appreciate your clarification on the following points:

Why Mozilla VPN does not work reliably for users residing in Iran;

Whether this limitation is due to technical restrictions, regional availability policies, or legal/compliance requirements;

Whether Mozilla can offer any compliant solution, official guidance, or recommended alternative for users in Iran who genuinely require VPN access.

I would be grateful if you could review this matter and provide a formal response at your earliest convenience. Thank you for your attention and for your continued work on privacy and internet accessibility.

Isn't it ridiculous that you accept and obey of the laws of a terrorist dictator regime such as Islamic regime of Iran!? You restricted me and disabled the Mozilla VPN in Iran by the order from Islamic regime? Absolutely, Shame on You.

Microsoft crashed today. I still cannot access my outlook email - [redacted] @hotmail.com It says I cannot access because I have personal rather than work email? I am attaching the screenshot image. Please help. Thank you.

Drew Cannell

UTC Date: 2026-11-12T22:46:21.768Z Client Id: F8B9CE1635F44E06B29ED52175D33A94 Session Id: c45160e1-616d-4339-8719-acd67401795d Client Version: 20261030007.23 BootResult: transient Back Filled Errors: Unhandled Rejection: SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined err: Error: 503| esrc: StartupData et: ServerError estack: w@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.bce5f9d9.js:1:808 165332/E/<@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.bce5f9d9.js:5:6578

st: 503

(see my summarized question)

As I tried to get into Outlook, using every way I could think of, I ran into the mention of "proxy settings" and something called SSLKEYLOCK. I am lost... I have no idea what's going on here and I just need to get into Outlook so I can get to my email & calendar, both of which were fine prior to the last Firefox update.

(I can't get into my hotmail account on Outlook, but you can email me back at [redacted from public] @protonmail.com)

Thanks

In FF 160.0 "Increased the contrast between the domain name and the rest of the address in the address bar, making it easier to see which website is open."

all very well, I can see the difference, but it would be nice not to have any grey text at all. it's really difficult to read, especially when the font size is small (which is not easy to increase without breaking layouts).

i really do not know why everyone (not just moz) thinks grey text is good. my newspapers don't print grey, they are black!

On my desktop computer the Firefox browser keeps on stalling and screen shows it is not responding. I thought it was caused by my Internet providers system but all their testing shows it to be a Firefox problem. Confirmed by Microsoft Edge running reliably.

Please grant the people of Iran access to use this service. My country is currently controlled by thieves, murderers, and terrorists who have restricted our access to the free world by imposing internet censorship, ensuring that our call for freedom does not reach the rest of the world.

I am very concerned that the updated firefox is not responding to my Dashlane app for all my passwords??? So, I am not able to fill in my password and email plus my most important tabs are missing What is going on??? Very frustrating It would be great if a HUMAN would call to resolve this dilemna- [redacted phone# from community support forum] not AI

Firefox 153.6.0esr (64bit)

Tooltips show white text against white backgrounds, and are unreadable. Have tried with all extensions disabled, but still not readable.

Website Appearance set to "System"

 - have also tried "Dark"; tooltips show black against a black backgrould

Website Contrast set to "Automatic"

- have tried "Off" with no change

What do I need to do to

Hi

I am from Iran and I would like to buy a VPN subscription from you but I have a questions:

In Iran there is a blocking system called DPI and the government can drop the international internet and only domestic net. At this time does your VPN work?

Many VPN sellers use Iran serves and foreign servers at the same time and do a reverse tunnel so in this way you will connect to Iran VPS but your IP is always the foreign IP with full international internet . Do you have the same methodology in your VPN systems ?

Thanks

Best regards, Peyman

Have purchased this product, working on my devices, problem is with my wife's. instructed to use my log in on her device's which I did and used password, then her iOS asked her to sign in with her apple password, that's when the wheels fall off.

Regards Martin

Bonjour, J'utilise le thème sombre avec Windows 11 depuis longtemps. Lorsque j'ai activé les thèmes contrastés (Aquatique, Crépuscule, Ciel nocturne et Desert ) avec Windows 11 26H2, Firefox 158 s'est retrouvé avec ma page d’accueil personnalisée désactivée. J'ai essayer de la reparamétrée mais impossible : la page reste juste avec le nom Firefox et le champ de recherche sans le bouton de personaliser. J'ai l’extension "Dark Reader" qui s'est aussi désactivé. Tout est revenu à la normale après désactivation des thèmes contrastés. Cordialement.

I HAD MY SCREEN SET UP SO THAT I COULD COPE WITH MY VISUAL DISABILITY AND NOW I CAN'T USE IT. YOU HAVE SCREWED IT ALL UP AND I HAVE SPENT HOURS USING AI TRYING TO PUT IT BACK. I HAD DECLINED THE UPDATE, BUT YOU DID IT ANYWAY WITH NO CONSIDERATION THAT SOME PEOPLE NEEDED IT THE WAY IT WAS!!!!!!! I WILL SUE YOU UNDER ADA IF YOU DON'T GIVE ME MY SCREEN BACK THE WAY I HAD IT. Details: I can't have left column bar; I need all my tools on the top bar like they used to be. You made the address bar so huge, I can't move things back on the top bar. You are using tiny symbols on the left bar that I can't even see to tell what they are; I need it in words, not tiny symbols. You took away the choices under the Google Search box so you can't choose to use AI or not. There's probably more, but that's all can think of at the moment. I'm so upset that my blood pressure is skyrocketing and I'll probably have a stroke. This is the second time since I've been a user that you have forced major changes on the users, whether they wanted them or not. I eventually got a usable screen after the prior changes, but it took me time I can't spare, and it was never perfect. Now what you're doing is even worse. Give us a way to go back to the old version so it doesn't destroy our lives like this is doing to mine. I will sue and move to a different browser if I have to.

i have a question for the muzilla VPN . until when is it going to be free ? this is really a great option for us and i love it . very useful . but i scare from that needs us to pay money from a specific time . is there and news about this ?

I have changed email providers from Big Pond to Gmail. Unfortunately, I did not change it over prior to that happening. Now I cannot login to my Firefox. My new email address is: [redacted] @gmail.com [redacted phone#] If you require further information to verify my identity, please feel free to contact me. Your assistance would be greatly appreciated. Cheers! John Corey