Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

more options

I updated Firefox and everytime I open it, it crashes. I tried safe mode but it crashes before I can click anything. I need help quickly. I hate using Internet Explorer and have all my bookmarks in firefox. Please help! I tried to reinstall firefox and this did not help.

I updated Firefox and everytime I open it, it crashes. I tried safe mode but it crashes before I can click anything. I need help quickly. I hate using Internet Explorer and have all my bookmarks in firefox. Please help! I tried to reinstall firefox and this did not help.

Chosen solution

I have solved the problem. I went to internet explorer and updated my shockwave. Now my firefox works fine.

Read this answer in context 👍 0

All Replies (2)

more options

https://crash-stats.mozilla.com/report/index/6dd4f8f6-8b75-4f14-8d8a-867742111206

Firefox 8.0.1 Crash Report [@ DbgBreakPoint ]

https://bugzilla.mozilla.org/show_bug.cgi?id=691271

Have Roboform installed? Update to the latest release...

Modified by Tim

more options

Chosen Solution

I have solved the problem. I went to internet explorer and updated my shockwave. Now my firefox works fine.