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Crashes when open it and after fresh installation profile folder missing

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by Vivek

tusharpremin
tusharpremin
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from last two days I have strange problem of crashing firefox and everytime submitting crash report (more than 20 times ) i have submitted the report. I googled some options and installed a full new copy of v.8.0 from the mozilla site and again problem unsolved. I again googled and found that profile folder may be missing so I typed the command %APPDATA%\Mozilla\Firefox\Profiles\ a strange message saying loacation unavailable is appearing (cant able to find profile folder). Please help me to resolve the issue. I have tried many things but didnt found anything worthy.

from last two days I have strange problem of crashing firefox and everytime submitting crash report (more than 20 times ) i have submitted the report. I googled some options and installed a full new copy of v.8.0 from the mozilla site and again problem unsolved. I again googled and found that profile folder may be missing so I typed the command %APPDATA%\Mozilla\Firefox\Profiles\ a strange message saying loacation unavailable is appearing (cant able to find profile folder). Please help me to resolve the issue. I have tried many things but didnt found anything worthy.

All Replies (5)

Vivek
Vivek
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Usually the command would work even if the hidden option for files and folders are enabled. You can make sure by typing just %APPDATA% . If possible try installing Firefox under another user account.

tusharpremin
tusharpremin Question owner
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Thanks for your advise I tried to install with another user with administrator credentials but no success. Any one plz help me out

Vivek
Vivek
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Hi,

If the %APPDATA% isn't opening, it would usually be an issue in the Windows OS system variables and the registry.

tusharpremin
tusharpremin Question owner
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can u just tell me what modification should I do in my registry or do i need to format my pc

Vivek
Vivek
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Hi Tushar,

I'm not sure about that. I'm really sorry. I think you don't have to format the PC. It would be best if you post in a Windows OS forum.