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Today my pinned apps, tab groups and history ALL disappeared, and my settings were changed to "Clear history when Firefox closes." How can this happen!?

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  • 9 have this problem
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  • Last reply by cor-el

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I've had several pinned apps, tab groups etc that always reappeared when I closed and opened Firefox. I always had history stored without a problem.

Today I opened Firefox, and my pinned apps, tab groups, and history were all gone, and the option to Clear history when Firefox closed was checked. I did NOT do that. How could that happen? I definitely need to avoid this happening again!!

Please help! Thanks!

I've had several pinned apps, tab groups etc that always reappeared when I closed and opened Firefox. I always had history stored without a problem. Today I opened Firefox, and my pinned apps, tab groups, and history were all gone, and the option to Clear history when Firefox closed was checked. I did NOT do that. How could that happen? I definitely need to avoid this happening again!! Please help! Thanks!

All Replies (1)

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If you didn't do that yourself and nobody else has used the computer then an extension may have made that change.

I see in your list that you have some Norton extensions (toolbars) installed that could cause it, but others may do this as well.