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I need to clear my information in Firefox on my IPhone 16 Pro

Bruce Heine

I cannot get past this screen even after a cold reboot of my iPhone. I’ve included a screenshot of the problem.

I cannot get past this screen even after a cold reboot of my iPhone. I’ve included a screenshot of the problem.
Attached screenshots

All Replies (1)

Try turning on airplane mode (and disconnecting any networks if still on) before restarting — that should stop it from reloading so that you can close the tab then.

See support.mozilla.org/questions/1594665 for the steps.

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