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Problems opening emails saved on the computer

Thunderbird Email and messaging
Freganzo replied 1 year ago
Freganzo
Freganzo

Good morning, I work for an nonprofit sector, and we've been using Thunderbird for many years, and we're really happy with it. We usually save emails we receive or send on our computer, but with the latest versions of Thunderbird, we can't open them; they appear blank. This situation happens to several people on different computers. To resolve this, I've installed older versions of Thunderbird, for example, 102.15.1. However, this solution doesn't seem satisfactory to me because, even though I select the application not to update, the message to update keeps popping up. Furthermore, it's not recommended to keep applications updated. They can also be opened with Microsoft Outlook Standard. Could someone help me with this issue, please? Thank you

Good morning, I work for an nonprofit sector, and we've been using Thunderbird for many years, and we're really happy with it. We usually save emails we receive or send on our computer, but with the latest versions of Thunderbird, we can't open them; they appear blank. This situation happens to several people on different computers. To resolve this, I've installed older versions of Thunderbird, for example, 102.15.1. However, this solution doesn't seem satisfactory to me because, even though I select the application not to update, the message to update keeps popping up. Furthermore, it's not recommended to keep applications updated. They can also be opened with Microsoft Outlook Standard. Could someone help me with this issue, please? Thank you

All Replies (2)

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor

Hola, Si desde una versión funcional 102.15.1 va actualizando el Thunderbird el problema continua? Que sucede si inicia en "modo de resolución de problemas" (se ingresa desde el menú Ayuda)?

Si continua el problema puede probar, realizando una copia de la carpeta de perfil previamente: https://support.mozilla.org/en-US/kb/rebuilding-global-database https://support.mozilla.org/es/kb/bandeja-de-entrada-u-otras-carpetas-llenas

Saludos

Modified by GerardoPcp04

Freganzo
Freganzo Question owner

Chosen Solution

Muchas gracias GerardoPcp04 por la rápida respuesta y por las ideas.