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Unable to receive e-mails on Thunderbird, I am prompted to enter a password for Orange, and none of the passwords works

  • 2 replies
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  • Last reply by Adam Warren

Adam Warren
Adam Warren
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I can't receive or send e-mails. The software asks for a password for pop.orange and none of the passwords I have works. I am thus in a no-man's-land. Perforce, I use the Orange e-mail client, which hasn't the capabilities of the Thunderbird client. . The other facilities - addresses, calendar, all work.

I shall be grateful if you would please direct me to a fail-safe solution enabling me to arbitrarily impose a password which I can generate using Norton password manager, and once again receive and send e-mails?

I can't receive or send e-mails. The software asks for a password for pop.orange and none of the passwords I have works. I am thus in a no-man's-land. Perforce, I use the Orange e-mail client, which hasn't the capabilities of the Thunderbird client. . The other facilities - addresses, calendar, all work. I shall be grateful if you would please direct me to a fail-safe solution enabling me to arbitrarily impose a password which I can generate using Norton password manager, and once again receive and send e-mails?

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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Check that POP/IMAP access is enabled, if it's a new account, and generate an app password to use in TB in place of the account password:

https://assistance.orange.fr/ordinateurs-peripheriques/installer-et-utiliser/l-utilisation-du-mail-et-du-cloud/mail-orange/le-mail-orange-nouvelle-version/parametrer-la-boite-mail/mail-orange-comment-acceder-a-sa-boite-mail-orange-depuis-une-application-ou-un-logiciel-de-messagerie-non-fourni-par-orange_434630-964290#

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Adam Warren
Adam Warren Question owner
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Dear Sfhowes,

It's kind of you to answer, but I'm afraid I have already tried this Orange-based solution, and it doesn't work, chiefly I suspect because the format of the Orange-generated password doesn't comply with the Thunderbird formatting requirements: the code Orange generated for me is all in lower-case alphabetic characters.

Thanks anyway, and success to your e-endeavours,

With kind regards,

Adam Warren.

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