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I keep getting the following message when trying to use kaspersky safe money '

  • 3 replies
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  • 21 views
  • Last reply by cor-el

barrie.robin
barrie.robin
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I keep getting the following message when trying to use kaspersky safe money 'Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window'

I keep getting the following message when trying to use kaspersky safe money 'Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window'

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Can you show the message? Is this a Firefox issue or Kaspersky issue?

jonzn4SUSE
jonzn4SUSE
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Open Task Manager and end Firefox process and then try again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Kaspersky safe money might be trying to open a new browser instance that want to use the same profile, what isn't supported by Firefox. You will have to contact Kaspersky support if their software isn't working properly.