Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

unable to play any videos in Firebox

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by jonzn4SUSE

more options

As of three days ago I am unable to play any videos from any web sites. It just stopped working after the latest FF update. I have reset Firefox, deleted cookies and, any addons, disabled Use hardware acceleration. Allow audio and video is selected. I have tried all the fixes I could find on Google and yet nothing makes anything play. It just gives a black screen and spins. I can play videos find on any other browser.

Other switching to Chrome I am about to give up. Help?

As of three days ago I am unable to play any videos from any web sites. It just stopped working after the latest FF update. I have reset Firefox, deleted cookies and, any addons, disabled Use hardware acceleration. Allow audio and video is selected. I have tried all the fixes I could find on Google and yet nothing makes anything play. It just gives a black screen and spins. I can play videos find on any other browser. Other switching to Chrome I am about to give up. Help?

All Replies (1)

more options

Not using the screenshot option in Firefox, but from Windows... Can you post a screenshot and provide a link to the videos not working for you?

Are there any cookies being blocked? see screenshot