Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Recovering Bookmarks

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Mark Richards
Mark Richards
more options

Windows 10 has been reinstalled but my Firefox bookmarks have disappeared. How do I recover these bookmarks?

Windows 10 has been reinstalled but my Firefox bookmarks have disappeared. How do I recover these bookmarks?

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Mark, what method did you use to reinstall it? The Windows "Refresh" or "Reset" should preserve your data in a folder named

C:\Windows.old

Can you find such a folder on your system?

If so:

Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then check here:

C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\

You might just have one profile folder, or you might have more than one. The bookmark backup files are in a folder named bookmarkbackups in each profile. The creation data and number of items is coded into the file name. You can copy promising files to the Desktop to try in a Restore.

Anything so far?

Mark Richards
Mark Richards Question owner
more options

Thanks - I didn't reinstall it. I was having problems with the PC so it was taken away for repair. I think most things were wiped from the PC. The folder Windows.old is not there.

FredMcD
FredMcD
more options

Contact the repair center and ask questions. If they wiped the drive . . . .