Thunderbird will suddenly not accept my Time Warner account password
I have Thunderbird on two Windows 10 computers (one is a surface pro). I have two timeWarner (roadrunner) e-mail accounts. Both computers have been getting my mail with no problems. I did change the password on one of the accounts three weeks ago but there has been no problem until this week. First one computer started asking for the twc (time warner cable) password for one (and only one) account. When I put in the correct password is says it is not correct. Today the Surface pro started doing the exact same thing. I can log on directly to time warner and get my mail for this account with the current password so I know it is correct. I would like to use Thunderbird. I cannot find in the Thunderbird tools where it stores the password to see why it is suddenly asking for this and I don't understand why it won't "take" the correct password. Any help would be appreciated.
I have Thunderbird on two Windows 10 computers (one is a surface pro). I have two timeWarner (roadrunner) e-mail accounts. Both computers have been getting my mail with no problems. I did change the password on one of the accounts three weeks ago but there has been no problem until this week. First one computer started asking for the twc (time warner cable) password for one (and only one) account. When I put in the correct password is says it is not correct. Today the Surface pro started doing the exact same thing. I can log on directly to time warner and get my mail for this account with the current password so I know it is correct. I would like to use Thunderbird. I cannot find in the Thunderbird tools where it stores the password to see why it is suddenly asking for this and I don't understand why it won't "take" the correct password. Any help would be appreciated.
All Replies (3)
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Application Basics
Name: Thunderbird Version: 45.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161222195647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) mail.twc.com:993, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (imap) mail.twc.com:993, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-67fe6edb-cac3-4757-93af-913332161127 (11/26/2016)
Extensions
Lightning, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1484272150
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.6.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 92fecc24-075c-463c-920a-04b79333ad0
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1484061069
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics 520
Vendor ID: 0x8086
Device ID: 0x1916
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4463
Driver Date: 7-6-2016
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.14393.351)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
I would suggest you disable your anti virus from scanning mail and more importantly check the firewall component of your anti virus to ensure Thunderbird is allowed.