Firefox crashes
문제 서명:
문제 이벤트 이름: BEX 응용 프로그램 이름: firefox.exe 응용 프로그램 버전: 50.1.0.6186 응용 프로그램 타임스탬프: 5849ff9c 오류 모듈 이름: StackHash_5acb 오류 모듈 버전: 0.0.0.0 오류 모듈 타임스탬프: 00000000 예외 오프셋: 000384c4 예외 코드: c0000005 예외 데이터: 00000008 OS 버전: 6.1.7601.2.1.0.256.4 로캘 ID: 1042 추가 정보 1: 5acb 추가 정보 2: 5acb77d93c234f0eaf28af48216e65fa 추가 정보 3: cb0d 추가 정보 4: cb0d6be9734bc29be4efbb96c5aa127f
온라인 개인 정보 취급 방침 읽기:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0412
온라인 개인 정보 취급 방침을 사용할 수 없으면 오프라인으로 개인 정보 취급 방침을 읽으십시오.
C:\Windows\system32\ko-KR\erofflps.txt
All Replies (2)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked