Messages from a specific sender are not displayed but are visible in View Source, all else is normal
The body of messages from one specific sender with a large organization are not displayed. All other messages from other senders display normally. The inbox shows the message subject, sender, time and date but no body content. The content is there but is only visible by using View Source. I am using v31.4.0 with Windows 7
Have tried various View menu settings without success View / Messages / All View / Threads / All View / Message Body As / (tried all the options) View / Display Attachments Inliine / tried with and without
In View Source the email says "Content-Type: multipart/alternative;" boundary="----=_NextPart_000_0000_01D030B1.18F10E20" MIME-Version: 1.0 ... and later ... This is a multi-part message in MIME format.
=_NextPart_000_0000_01D030B1.18F10E20
Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
What else can I adjust or check to enable display of the email body? This is an important business relationship for me and I need to see these emails.
All Replies (5)
does the mail have a winmail.dat attachment?
No, there is no winmail.dat attachment (at least by the time it gets to me) The emails that cause problems do come from a Microsoft system and contain these lines (in case they are relevant):
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
The problem messages also went thru a Kaspersky filter at the sender
X-KASflt
and was evaluated by Barracuda Networks. Perhaps the message was damaged during one of these operations. Thanks for looking into the problem
Picking random MS specific X headers is not going to fix this.
What follows the header. Is there a body?
I ask about the attachment, because it is possible to screw up the settings in Outlook to send a winmail.dat file as an attachment instead of the body of the mail. The higher to person sending mail is in the other organization is, the more likely they are totally inept when it comes to using their technology.
The structure of the email as shown in View / Message Source is:
- all the headers
This is a multi-part message in MIME format.
=_NextPart_000_0000_01D030B1.18F10E20
Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
- the body of the message as text
=_NextPart_000_0000_01D030B1.18F10E20
Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
- the body of the message as html
=_NextPart_000_0000_01D030B1.18F10E20
Content-Type: text/calendar; method=REQUEST; charset="utf-8" Content-Transfer-Encoding: base64
- unreadable text
=_NextPart_000_0000_01D030B1.18F10E20--
This is the entire message.
Can you suggest something specific that I can look for in the Message Source that would explain why it is not displayed? Or is the problem more likely due to something that was lost in
transmission, in a spam or virus filter, etc ?
If it is useful, I can remove private information from the email and send the rest to you.
Thanks for helping to resolve this.
Eric
Install lightning is my guess. So Thunderbird has a calendar.