How do I make LastPass sign in at CapitalOne with Firefox? (Works in Chrome)
I use LastPass with most of the "sign in" sites that I go to. I have been trying to get it to work with the CapitalOne site for some time. I have been back and forth between tech support and forums for the two products with few or no results. CapitalOne says I should never use a password vault or copy paste that I should memorize my 14 character, randomly generated password. LastPass says I should just open the vault every time and copy/paste my password the clean my clipboard. Neither of these is a viable, long term solution. The forums are full of people with the same problem and no real answers. There are lots of suggestions about clean reinstalls of Firefox and LastPass and dump CapitalOne because of their crappy site. The latter is not feasible either. As for the former, I went so far as to, with permission, build a completely clean Windows 10 virtual machine at work with nothing but the latest build and Firefox with the LastPass add-in installed. Still did not work at CapitalOne.
Today I read where some brave soul tried it with Chrome and everything worked fine. I tried it. Lo and behold it worked.
I do not want to swap over to Chrome because there are so many things that I do not like.
What do I need to do?
Thanks, Mason
All Replies (4)
If you didn't uninstall any FF installs and delete the Mozilla folder completely before reinstalling then it wasn't fixing the problem.
I did do the complete uninstall/cleanup of both products and then reinstalled them. As I mentioned earlier, I also tried it on a completely clean virtual machine that had never had either product installed just in case I had missed something. I got the same results. Firefox will not let the LastPass add-in insert my user name and password at the CapitalOne site. Very frustrating. I am a seasoned software developer and have gone through all of the necessary steps to isolate the problem. The common denominator is recent versions Firefox. I cannot tell you exactly when it started because websites frequently lapse in and out of flakiness so I did not pay much attention when it first started happening. It did work in Firefox for a long while. I also never thought to try it in another browser because Firefox is all I use unless a site says that it only works with another browser.
HI, there appears to be an issue that only affects users who have turned off Cleartype Font rendering within their Windows Settings. So a workaround for the moment would either be to turn Cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings
Please see the support and contact links from this URL https://addons.mozilla.org/en-US/firefox/addon/lastpass-password-manager/
Please let us know if this solved your issue or if need further assistance.
There was a bug (1399950) reported months ago in Bugzilla that addressed this issue but it has been ignored. The problem is not with LastPass. Even the password manager within Firefox cannot auto-fill the user-id and password for this website. Unfortunately Pkshadow's suggestions do not work. I use the Capitalone website so often and also use a very long, random password that I was forced to change to Chrome. I would like to come back to Firefox if this bug were fixed.