Follow this link

https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info?esab=a&s=+private+window+&r=4&as=s

If this doesn't solve this problem then you can try reinstalling firefox. This might help.

Thank you.

Follow this link

https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info?esab=a&s=+private+window+&r=4&as=s

If this doesn't solve this problem then you can try reinstalling Firefox. This might help.

Thank you.

I uninstalled and reinstalled and it did not solve my problem. The private window still does not open. Only a second standard windowopens when I click on New Private Window.

You can use this addon: https://addons.mozilla.org/en-US/firefox/addon/private-tab/?src=search

Hello ccpjr, check if you are in Private Browsing already, if you set in Privacy > Firefox will > Never remember history then you always start Firefox in Private Browsing and firefox won't have a purple Private Browsing mask.

thank you

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes