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My administrator password no longer works.

  • 2 replies
  • 1 has this problem
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  • Last reply by studoc

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I have two accounts on my desktop, a guest account and my main account as administrator. When I type the password on my administrator account, I get the message:

"The User Profile Service service failed the logon. User profile cannot be loaded."

Anyone have an idea what to do?

I have two accounts on my desktop, a guest account and my main account as administrator. When I type the password on my administrator account, I get the message: "The User Profile Service service failed the logon. User profile cannot be loaded." Anyone have an idea what to do?

All Replies (2)

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hello studoc, you're posting in a support forum for the mozilla firefox browser. we cannot help with general windows issues unfortunately, so please try to ask your question on the microsoft support forums for a better chance to get a solution. thank you for your understanding....

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oops, sorry.......and thank you