Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can't get version 16 to run. am stuck on 3.5?

  • 2 replies
  • 1 has this problem
  • 27 views
  • Last reply by cfnichojr

cfnichojr
cfnichojr
more options

i down loaded the latest version. selected run and the install bar shows installed. I can find version 16 if i use the search function. It's there. I just can't get it to run. do I have to uninstall all previous versions and start from scratch?

i down loaded the latest version. selected run and the install bar shows installed. I can find version 16 if i use the search function. It's there. I just can't get it to run. do I have to uninstall all previous versions and start from scratch?

Chosen solution

You have a corrupted user agent (Fast Browser Search; FBSMTWB) that identifies you as Firefox/3.5.19

  • Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.19) Gecko/20110420 Firefox/3.5.19 (.NET CLR 3.5.30729) FBSMTWB

See:

Read this answer in context 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You have a corrupted user agent (Fast Browser Search; FBSMTWB) that identifies you as Firefox/3.5.19

  • Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.19) Gecko/20110420 Firefox/3.5.19 (.NET CLR 3.5.30729) FBSMTWB

See:

cfnichojr
cfnichojr Question owner
more options

Thanks. It worked.