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don't get password reset email from Mozilla

  • 2 replies
  • 6 have this problem
  • 23 views
  • Last reply by nlyons408

nlyons408
nlyons408
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I filled in the 'please reset my password' form 3 times and still do not see any password reset email. Over the weekend all my bookmarks disappeared and the solution apparently is to logon and perform a Sync reset. But I can't do that without my password. How can I get my new password link? I use gmail and my spam folder has no reset email. Is the Firefox password reset service working?

I filled in the 'please reset my password' form 3 times and still do not see any password reset email. Over the weekend all my bookmarks disappeared and the solution apparently is to logon and perform a Sync reset. But I can't do that without my password. How can I get my new password link? I use gmail and my spam folder has no reset email. Is the Firefox password reset service working?

All Replies (2)

nlyons408
nlyons408 Question owner
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Does anyone know if the account password reset server is sending out email? I'm not able to do much with my bookmarks zapped, sync is disabled (yes I did fill out an error message and send it out to the mozservices twitter account) and I am unable to login to reset Sync.

nlyons408
nlyons408 Question owner
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I forgot to mention for future finders of this error report. If you click on the 'Server Status' button that appears at the bottom of your FF screen (I'm running v15.01) you are taken to a web page showing there is supposedly nothing wrong with the Sync servers and a link to send in troubleshooting information. That link ishttp://blog.mozilla.org/jv/2011/10/03/help-mozilla-services-operations-debug-whats-wrong-with-sync/ http://blog.mozilla.org/jv/2011/10/03/help-mozilla-services-operations-debug-whats-wrong-with-sync/ and if you follow the procedure and send in the info it sounds like they are supposed to follow up with you debugging your Sync issue. So far the follow up has not occurred for me.