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Password list gone

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So I opened up logins and saved passwords, and none were there. It seemed to happen around the same time it asked me to sync my account. I honestly don't know what went wrong, or if I accidentally deleted a file that had the logins. I had many saved passwords there, and they are all gone! Help!

So I opened up logins and saved passwords, and none were there. It seemed to happen around the same time it asked me to sync my account. I honestly don't know what went wrong, or if I accidentally deleted a file that had the logins. I had many saved passwords there, and they are all gone! Help!

Chosen solution

What about other devices which are connected to that Sync account / Firefox Account; did your logins data disappear there, too?

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Chosen Solution

What about other devices which are connected to that Sync account / Firefox Account; did your logins data disappear there, too?

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I am curious as to what the "chosen solution" was .....

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the-edmeister said

I am curious as to what the "chosen solution" was .....

turns out all i had to do was uninstall, reset firefox, rename the login json file with old in it, and copy the login json file to my profile, and then reinstall firefox. I also had to rename a bunch of files so that firefox would automatically go to the new ones. I think uninstalling and reinstalling just did the trick by itself! Thank you for responding though.