Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update plugins not working correctly

more options

I open the Firefox menu to add-ons and then get a screen that asks me to check to see if my plugins are up to date. One of the items listed simply says "more" (nothing else) in blue print. I click on that and it shows a screen that says merely: 3.0.72.0; last updated: Tuesday, March 12, 2013; File: npIntelWebAPIIPT.dll; MIME Types: application/x-vnd-intel-webapi-ipt-3.0.72 (npIntelWebAPIipt-2-0).

When I click on the blue print "check to see if your plugins are up to date" (at the top of the screen mentioned above), I get to a screen that tells me that one plugin is vulnerable and out of date. That one is listed as Adobe Shockwave Player v. 3.0.72.0. I click on the button that says Update Now, but nothing happens except that I go back to the screen that says :CHECK YOUR PLUGINS".

I should note that the list of plugins also shows Shockwave Flash 23.0 r0 and Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194.

I cannot find an installed software program "Adobe Shockwave Player v. 3.0.72.0" on my computer.

Could you please tell me what is going on here?

ALSO, on the list of plugins (on the page topped by the blue print "Check to see if your plugins are up to date"), it says that Java Deployment Toolkit 8.0.1010.13 is "known to be vulnerable," and on the "more information" screen it says that this plugin has been blocked "for my protection."

I very much appreciate the opportunity to select "Ask to Activate." I tried getting rid of all Java and Flash programs, but found that some web sites and other software will not run correctly without one of these programs.

Do I need to delete Java Deployment Toolkit? Will I have problems with other software and/or web sites if I do so? I WILL APPRECIATE MORE INFORMATION.

Thanks for reading and for any help and advice.

I open the Firefox menu to add-ons and then get a screen that asks me to check to see if my plugins are up to date. One of the items listed simply says "more" (nothing else) in blue print. I click on that and it shows a screen that says merely: 3.0.72.0; last updated: Tuesday, March 12, 2013; File: npIntelWebAPIIPT.dll; MIME Types: application/x-vnd-intel-webapi-ipt-3.0.72 (npIntelWebAPIipt-2-0). When I click on the blue print "check to see if your plugins are up to date" (at the top of the screen mentioned above), I get to a screen that tells me that one plugin is vulnerable and out of date. That one is listed as Adobe Shockwave Player v. 3.0.72.0. I click on the button that says Update Now, but nothing happens except that I go back to the screen that says :CHECK YOUR PLUGINS". I should note that the list of plugins also shows Shockwave Flash 23.0 r0 and Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194. I cannot find an installed software program "Adobe Shockwave Player v. 3.0.72.0" on my computer. Could you please tell me what is going on here? ALSO, on the list of plugins (on the page topped by the blue print "Check to see if your plugins are up to date"), it says that Java Deployment Toolkit 8.0.1010.13 is "known to be vulnerable," and on the "more information" screen it says that this plugin has been blocked "for my protection." I very much appreciate the opportunity to select "Ask to Activate." I tried getting rid of all Java and Flash programs, but found that some web sites and other software will not run correctly without one of these programs. Do I need to delete Java Deployment Toolkit? Will I have problems with other software and/or web sites if I do so? I WILL APPRECIATE MORE INFORMATION. Thanks for reading and for any help and advice.

All Replies (1)

more options

If Firefox says that your Adobe Flash Player is outdated, please remove all older versions of Flash Player, via the Windows Control Panel. You can then download the latest version from the Adobe Flash Player website. Once it has been installed, please restart Firefox.

If you continue to be told that your Adobe Flash Player is outdated from the plugin checker, please disregard those messages.

As for the Java plugins, these were automatically disabled in Firefox because they may be insecure. Oracle, the company responsible for the plugins, does not provide adequate security updates, which may make them vulnerable. Very few websites require this add-on, so you may be able to remove it from your system and never have an issue.

Alternatively, you can keep the plugin set to Ask to Activate and this will prevent the plugin from running without your permission.