Showing questions for topic:

Trying to log in on a new machine, but can't receive the 2FA confirmation code.

I'm trying to log in on a new machine, but when Firefox sends the 2FA confirmation code, it never arrives. I whitelisted accounts@firefox.com, but that makes no differenc… (read more)

I'm trying to log in on a new machine, but when Firefox sends the 2FA confirmation code, it never arrives. I whitelisted accounts@firefox.com, but that makes no difference. Is there a way to turn off 2FA? Is there another solution?

Open

I tried to login to Autodesk. When I did the email mask function wouldn't let me do so.

I tried to login to Autodesk for some discussion about file retention, etc. I logged in using my user id and password and then Autodesk sent me a code as a two factor id… (read more)

I tried to login to Autodesk for some discussion about file retention, etc. I logged in using my user id and password and then Autodesk sent me a code as a two factor identification function. When the page opened the place to enter the code it looked like the image that I have attached. I could not enter the code supplied by Autodesk as FireFox kept trying to get me to do something with email masks. Is there anything I can do to fix it?

Open

I can't log in to my paypal because security in firefox decided to do something. I want to change that decision.

I want to change the security rule. I have to get a code from my email in order to login to paypal. I wouldnt have any problem doing a text. Is there anything I can do? … (read more)

I want to change the security rule. I have to get a code from my email in order to login to paypal. I wouldnt have any problem doing a text. Is there anything I can do?

Open 1

Microsoft Authenticator 2FA

I DO NOT OWN A SMART PHONE.X IS ASKING ME TO PROVE I'm human by scanning a QR code with a smart phone in order to log in to my account. It was told to me that this will a… (read more)

I DO NOT OWN A SMART PHONE.X IS ASKING ME TO PROVE I'm human by scanning a QR code with a smart phone in order to log in to my account. It was told to me that this will allow me to scan that code. I am leery about using it as Mozilla does not monitor it. It gets mostly good reviews but people complain about stability. I will just use it once to get into my account. Should I proceed> Thanks very much.

Solved 6 30

I’m would like help recovering my assets and I would like step by step instructions to survive my account please I would be very appreciated

I was just trying foolow simple instructions but my app or phone. Won’t let me read or scan codes to log in or it won’t let me click on anything in a site I can only pa… (read more)

I was just trying foolow simple instructions but my app or phone. Won’t let me read or scan codes to log in or it won’t let me click on anything in a site I can only paste it and look it up

Open 1 19

I want to stop web page reload after returning from an app providing a security code.

When trying to log into a website, I need to get a log in security code from another app, but when I return to the browser, the page reloads to a previous web page and th… (read more)

When trying to log into a website, I need to get a log in security code from another app, but when I return to the browser, the page reloads to a previous web page and then the security code is no longer valid, because login username and password require re-entry.

Open 30

Is there an easier way to login to my mozilla account?

It is becoming a serious pain in my butt that it seems every time I turn around that I have to log BACK into my mozilla account. and when I do I ALWAYS have to wait on… (read more)

It is becoming a serious pain in my butt that it seems every time I turn around that I have to log BACK into my mozilla account. and when I do I ALWAYS have to wait on an e-mail code. and when I get it I have to click into the field before I can paste in the code.

Are you guys going out of your way to make this a pain in my ass?

Do you have some way I can use an authenticator or Yubi key?

Do I H A V E to use 2nd factor? I have a password manager with unique strong passwords. I feel like you guys are living in the 90 when passwords was new and rotating passwords was concidered best practice.

and why is it that many websites do not function properly unless I am logged into my mozilla account? Youtube especially doesn't function right unless I am logged into Mozilla with my firefox browser. Are you guys tracking me?

all this to say please make it easier to login to my browser profile. This should not be a 12 step process.

Open 1 20

Why isn't my Mozilla "Phone Mask" forwarding 15 second OTPs via SMS from dice.fm?

I am a subscriber to Mozilla Relay that includes the "Phone Mask". I believe I correctly configured everything ages ago, but am feeling VERY FRUSTRATED whereby I am tryi… (read more)

I am a subscriber to Mozilla Relay that includes the "Phone Mask". I believe I correctly configured everything ages ago, but am feeling VERY FRUSTRATED whereby I am trying to purchase tickets for a local event and the SMS code (that expires in 15 seconds) sent to my mozilla phone mask is NOT getting to my iPhone. Isn't there an end-to-end test you all have to track down misconfigurations or other issues?

Open 1 40

Is there a way to add a secondary email on the account if you have lost access to the primary email?

I have lost access to the primary email on the account. I have 2fa setup on the account and I have backup recovery codes. When I go to add another email it sends a code t… (read more)

I have lost access to the primary email on the account. I have 2fa setup on the account and I have backup recovery codes. When I go to add another email it sends a code to the primary email, which has no access. Is there a way to use either 2fa or backup codes instead of the code sent to primary email?

Open 1 100

my 2and recovery key did not download contrary to what the page innervated as downloading

I have been getting problems with profiles under 2 separate account after trying org my work in to workspaces in a recent transfer to Linux mint. Some of the obstructions… (read more)

I have been getting problems with profiles under 2 separate account after trying org my work in to workspaces in a recent transfer to Linux mint. Some of the obstructions did not make sense such as enter your email and we will ask things only you know in attempting to check what was wrong with my pass. But the interface will simply not respond getting me stuck unable to proceed. So went on my handsets that corresponding to these two profiles to sort why correct pass was not opening the way. In one of them it simple and one reason I don't like so-called rec key. The 2nd required rec key and after keying that long thing I was able to see the pass and it is what it is. Now however my rec key needs replacement so click download which broughtbup indicating it was download but nothing. Went and my download folder, notification , even Documents... Nothing as I am sure this may lead to problems in the future of not soon and wanting to get my organising over asap, I want to tell somebody in charge to help address the problem

Open 40

I am trying to sync Firefox to my mobile device but I do not have an authentication app set up for Firefox.

Trying to sync Firefox to my mobile device. I get to this point where Firefox on my computer says: Enter authentication code to continue to account settings Open your aut… (read more)

Trying to sync Firefox to my mobile device. I get to this point where Firefox on my computer says:

Enter authentication code to continue to account settings Open your authentication app and enter the authentication code it provides.

It wants a 6 digit code. But I don't have an authentication app. How can I set one up for Firefox to sync to my mobile device?

Open 1 70