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I live in Peoria, Il USA. our service provider is Comcast. I use Linux Mint Cinnamon 21.3 ver 6.0.4. Just about a month ago, I found I was not able to send emails. I can receive emails easy, but not send on either of the 2 email accounts on my desktop computer. When I tried to send a message I received an error telling me I didn't have permission, so I took pictures of the error messages to the local Comcast office. They told me I needed to change my password.

    After changing my passwords, I tried to send an email to my alternate account and received a "sending message" notice.  I left it in sending message for over an hour.  I closed the sending message.  Then checked all of the account settings and preferences, and changed one setting to "normal password", and repeated the test, I receive the same results.  Using "Software Manager" I uninstalled "ThunderBird" then re-installed "ThunderBird" via  the gui.  I tried the same test, and again received the same results.

    I again went back to the Comcast office and reported my results, I was told that there were 2 other complaints about the same situation, I asked what their solution was and was told to just log into my Comcast Account online to send emails.  I asked them what did Comcast do that caused this problem, I was informed that they are just a sales office, I asked for a phone number for tech support and was told that they don't have a phone number to tech support.

    So, it seems I am on my own to fins a solution to the situation they caused, can you help?

    If there is any further information you need feel free to ask.

Thank you, Evan James

I have Mozilla Thunderbird Version 128.5.2esr on a desktop with Windows 10 Pro. This version of Thunderbird has the message pane to the right of the email list. I very much prefer the older style where the message pane is on the bottom (the full width of the window). Please let me know how to change the settings so that my message pane will be at the bottom.

Hi. I accidentally deleted the "Today" subfolder that exists under the "History" section in Mozilla. How can I get it back? I'm not interested in getting the internet history from today back, just the folder. Thank you for your help.

I have set a "Filter Rule" to forward any email with match to another folder. The issue is those email are also showing up in my inbox. I only need these in the "Moved Folder".

I can't seem to change the color of text within an email. I used to be able to do it easily, but now, following the same steps I have always used, the text remains black. I have read other posts on this problem and have tried this recommended by sfhowes:

1. sfhowes 7/19/24: 'Make sure you don't have 'Always' for 'Override the colours...' in Settings/General/Language & Appearance, Colours (see picture). Mine is set to "never" (see screenshot attached)

Here's how I am trying to change the color:

1. Highlight the text in the email 2. Select "Format"/"Text Color" from the toolbar menu 3. This brings up a small popup titled "Text Color". (see second screenshot). 4. I click on the (black) box to the right of the words "Choose a color". This brings up a larger popup titled "Choose a Color" (see 3rd screenshot) 5. I click on the color to which I want to change the text. I click "okay" on the smaller popup and then close the larger popup using the red circle in the upper left corner of the larger popup. (I do not have an "okay" button on the larger popup.)

However, the text remains black, Any suggestions. Thanks in advance for your help.

Basically the title. With TB closed when there were no tabs open, I have located the profiles on the win10 PC in c:\users\[user]\AppData\Roaming\Thunderbird and copied said folder onto a USB stick, then pasted it from the USB stick into the same location on the target (win11) PC (and apparently according to the progress panel everything was pasted as it should). On the target PC, Thunderbird does open, but in the default account definition tab (and creates a default-esr profile along the way), but does not find the profiles I copied onto the target PC. I really need the existing mails and folder structure. Thanks in advance!

I updated my desktop browser today and now there is an expandable sidebar at the left margin of the window showing tool icons for Tabs from other devices, History and Customize sidebar. I can see how to remove tool icons and how to expand or collapse sidebar but can I remove the sidebar completely? Is this an option? I prefer the old look with the browser web page content extending all the way to the left of the screen, without the narrow vertical sidebar.

In previous versions, there was a setting to download messages from the domain email server when you checked for email. This meant that it would reside on my HD, where I would retain a copy no matter what the email server did. When I replaced my PC, I moved to a newer version, but I cannot find a setting to do this, and my emails are being deleted by the server at some point (I wish to retain these.) How do I make this happen? I wouldn't think that this would be a big ask, which is why I don't understand why I no longer am seeing this setting.

I recently updated my Thunderbird account to the latest version. With the earlier version, when I clicked on a main folder it opened, showing just the sub-folders directly under it. With this version, it expands the whole tree showing not just the main subfolders but all the folders beneath them. How can I get Thunderbird to display just the main subfolders, as with the earlier version?

Can cache2 be deleted manually, or must it be deleted by Settings / General / Disk Space / Clear Now?

I'm wondering whether it can be excluded from file system backups.

What are these new columns which suddenly appeared? From (CB), Recipient (CB), and Correspondents (CB)

I've never used them and can't imagine allowing them to clog my message headings so I uncheck them when I find them.

Hello

I was reading this article: https://support.mozilla.org/en-US/kb/ai-chatbot

In the section: "Select text to see suggested prompts" there is a screenshot which shows pre-written prompts and a textbox from the shortcut for AI prompts menu. Is it possible to have custom promts which are added to this menu?

Thanks

Best

Noah