Thunderbird Community Forum

I just tried to change my local folders location. I first copied everything from the current location to the new location and then changed the location in the local folders settings. When I restarted, all of the folders appeared but all of the saved emails were gone. When I tried to reset the location to the original one I received the following message.

A subdirectory of the directory specified in the Local Directory setting is already used by the "jde@ehrenkrook.com" account. Please use a different directory (also attached)

How can I get all of the saved emails in the local directory to move as well?

Could someone please tell me what the latest version of Thunderbird is on the Release Update Channel? I am on version 139.0.2, and when I check for updates in the app, it says that Thunderbird is up-to-date. Is version 140.0 not going to be available on the Release Update Channel?

I don't know if this is a Google account problem or Thunderbird. I have gmail attached to Thunderbird. I changed my Google password. Upon launching T-bird, I received a box titled "Enter credentials for bXXx@gmail.com on imap.gmail.com"

Google is asking for 2-step verification but is not allowing me to use the simplest of verification - a text message. That option is grayed out.

Can I make changes directly in Thunderbird and this imap and avoid this Google nonsense?

Thanks. Cathy

Add Security Exception? I can't send any outgoing email messages. I now get a warning alert after hitting Send entitled "Add Security Exception". It says further, "You are about to override how Thunderbird identifies this site." And, "Legitimate banks, stores and other public sites will not ask you to do this." My email provider is Earthlink and the alert identifies the server location as, "smtpauth.earthlink.net:587" and says, "This site attempts to identify itself with invalid information. Unknown Identity. The certificate is not trusted because it hasn't been verified as issued by a trusted authority using a secure signature."

That only available options are, "Confirm Security Exception" and "Cancel". Selection of either option brings up the same next alert, "Send Message Error", "Sending of the message failed. Peer's Certificate issuer isn't recognized. The configuration related to smtpauth.earthlink.net must be corrected."

I didn't intentionally change any settings or receive any notification from Earthlink to that effect, so I don't know why any of these protocols would have changed. I can view the smtpauth.earthlink.net certificate but I don't know how to copy it or attach it for diagnostic purposes. Can anyone provide insight regarding what is going on here and how to resolve it? Any solutions will be greatest appreciated.

Only in ~last two months *some* special characters and jpg images are being lost when email passed from att/Yahoo to TB. They are all present in Yahoo. Two friends using TB or Betterbird are both receiving these emails intact. My TB is set for auto update and I'm now at 128.11.1 est and there was a recent update. Problem never experienced before. What setting change could cause this? How to fix? In attached screenshot, opening quote s/b a large quote special character and image of book s/b in empty box. Thanks, Lynne

I changed my password for my retiree account with Rutgers University in NJ (which is a Gmail product) and now Thunderbird won't send or receive email. I get a pop-up email from Google asking if I want to allow them to access my Thunderbird account. I keep saying "allow" but it still won't work.

I use Thunderbird as main email client on PC, I also access via iPAD email

On iPAD if I get a Calendar invite (eg Teams) I can scroll to bottom of the invite, and there is an option to add ICS file to Calendar. I click on it and it pushes the invite to Google Calendar, and it inserts the correct appointment.

However on my main device (W11 PC) Thunderbird does not show any ICS file. There is a banner that say "This message contains event information. Enable a Calendar to Handle it" Can it be configured to use Google Calendar as the linked Calendar ? If so, could someone explain to me how to do this.

Thunderbird 138/139, Windows 11 Pro 23H2. While composing a message, after a few lines the app freezes. Both the compose window and the main TB window freeze. Only opening the Windows Task manager allows me to close them. This did not happen with earlier versions.

If I save the message every few seconds while composing I can get most of the message back and continue after restarting TB. This behavior is the same in both the normal and troubleshooting TB modes. I can't even find a crash log to send to Mozilla.

Where shall I look next?

Thank you!

The first comment describes what is happening. We would very much appreciate your being able to correct this. We have lost much valuable information due to this....we have not been accustomed to something of this sort happening. I have now changed my schedule to go to Trash first and review all the subjects, then go to my inbox. To me, this is highly unnecessary.

In our work we use the cardbook extension; starting from version 95.2 it began asking the user for permission. I wouldn’t really like to explain to a crowd of users what to do with this request. Is there some way to grant these permissions without asking the user for them?

I'm running Windows 10 and recently switched from the ESR Channel version (128.11.1) to the Release Channel version (139.0.2) and, since then, have started having a problem where the unread email count displayed on the system tray icon and also the count on the Taskbar icon are no longer correct. Most incoming, unread emails aren't counted. This feature has always worked correctly for me previously, ever since I first installed Thunderbird several years ago. When I go into Thunderbird, the count of unread emails in whatever folder they're in is still correct, the problem is just with the counts on the taskbar and tray icons.

I'm not 100% sure, but I *think* it might be the case that emails which end up in the default "Inbox" folder are added to the counts, but those which are automatically allocated on arrival to other folders on the basis of filter rules aren't being added to the counts displayed on the icons. I have searched for others reporting the same issue and haven't been able to find anything, so it seems unlikely that it's a bug. I'd greatly appreciate any help in resolving this issue please.

I am using Thunderbird ESR 115.18.0 (64 bit) Supernova? on Windows 7 Pro. Just recently one of my email addresses doesn't work. When I start TB all the email servers used to be checked automatically and display new messages in the correct individual inboxes. Now two of them don't work. A box comes up saying something has failed and I am asked to enter a new password or Retry. Nothing works. I have no idea what password it is referring to. I have tried passwords related to the router supplied by my ISP and any correspondence about my account with them. After reading dozens of FAQs and posts in the communitiy I am more confused than ever. Why should it suddenly forget a critical password? Nothing has changed apart from maybe a TB update. Thankfully the mail addresses affected are not ones I use often, but they are the ones assigned by my ISP and are used for voicemail alerts, etc. I have considered reinstalling Thunderbird but don't know how to do it without putting my two most important addresses at risk, and with no guaratee it would solve the missing password problem anyway. Can you shed any light?

Recently, T'bird has been labelling all emails sent from my account as coming from my wife's account. My bank ignores me because the emails aren't coming from the registered address. I haven't (knowingly) changed any settings, but I'm temporarily using a laptop which has a mind of its own! Any suggestions for a fix?

Hello,

i have multiple Thunderbird profiles which i start using seperate Shortcuts (.desktop files) and arguments: thunderbird -P 'profile-1' %u thunderbird -P 'profile-2' %u

But these seperate Profiles always get grouped together in the Taskbar. How can i avoid this? For FF there is some about:config setting (taskbar.grouping.useprofile)

本日突然、ある特定のアカウントのみ受信トレイにメールが表示されなくなりました。 （送信済みトレイの履歴は表示されています。）

複数メールアカウントを管理していますが、別のメールアカウントの方は問題なく表示され、受信できる状態です。

プロパティを開くと表示される「場所」の項目も、空欄になっていて表示されません。 念のため「フォルダの修復」や「最適化」も試みましたが、改善しませんでした。

対処法をご教示いただけますと幸いです。