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Unable to access firefox account

I'm locked out of my Firefox account. I set my previous employer's email address ([edited] @cdolinc.net) as my primary email address, and my personal email address ([edit… (read more)

I'm locked out of my Firefox account. I set my previous employer's email address ([edited] @cdolinc.net) as my primary email address, and my personal email address ([edited] @gmail.com) as a secondary email address. I attempted to reset my password using the password reset email that was sent to my secondary email address, but after I enter a new password twice and submit it the page reloads with the following error message:

Your email was just returned. Mistyped email?

I'm sure my previous employer has an out-of-office email setup to indicate that I no longer work there. Is there anyway to resolve the issue without asking my previous employer if they can turn off Out-of-office replies temporarily?

Thank you, Sean

Asked by sean.mccleery 7 hours ago

Last reply by Dropa 1 hour ago

Error Message

Whenever I click on this link, https://www.onlineviolintutor.com/lessons-1-10-resources, I get the below error message. "Secure Connection Failed An error occurred durin… (read more)

Whenever I click on this link, https://www.onlineviolintutor.com/lessons-1-10-resources, I get the below error message.

"Secure Connection Failed An error occurred during a connection to www.onlineviolintutor.com. Peer received a valid certificate, but access was denied. Error code: SSL_ERROR_ACCESS_DENIED_ALERT"

I tried on several different browsers and always get the same error message. I'm trying to access this website link so I can download one page of sheet music.

Can you help me figure out what's going wrong?

Thanks, Sheila

Asked by Sheila Lewis 7 hours ago

Last reply by cor-el 6 hours ago

Primary PW not working

I cannot use mozilla as it keeps asking for my primary password and the one I have does not work. I have also lost a lot of my info in my tabs at top to link to accts. … (read more)

I cannot use mozilla as it keeps asking for my primary password and the one I have does not work. I have also lost a lot of my info in my tabs at top to link to accts. When I click the upper right under my email it says account discontinued????????

I have tried to reinstall a number of times and I'm exhausted. I'm not good at this (aging Boomer Grandma) Sometimes security goes way too far. Tired. Can you fix this?

Asked by elisabery48 13 hours ago

Last reply by Dropa 8 hours ago

Bookmarks diappeaered

This morning, I brought up Firefox and found my bookmarks (including the toolbar) had vanished. I tried restoring my profile folder, but that didn't help. I also tried re… (read more)

This morning, I brought up Firefox and found my bookmarks (including the toolbar) had vanished. I tried restoring my profile folder, but that didn't help. I also tried restoring the bookmarks from Firefox's own backups, but I got some "Unable to process backup file." messages. What do I do now?

Asked by crogerblair1 13 hours ago

Last reply by cor-el 10 hours ago

Firefox upload speed zero on Windows 10

This is a recurring problem. I have just been on to Vodafone who have tweaked my router as my speeds, download and upload, were very erratic, and upload speed often zero … (read more)

This is a recurring problem. I have just been on to Vodafone who have tweaked my router as my speeds, download and upload, were very erratic, and upload speed often zero so connections failed. Sometimes my phone speeds were similar but not always. The Speedtest by Oopla desktop app also showed erratic results but often when they were OK the web-based test on Firefox was much worse, with upload speed zero. When I started this Firefox showed upload speed zero. Now Firefox shows upload 18Mbps. This variability keeps happening and is driving me spare, as even emails often fail to go through - I use Thunderbird. I shall see how things go tomorrow and tell you how it is going.

Asked by msturdy77 11 hours ago

Last reply by cor-el 10 hours ago

Google Drive Detail and Activity pane not loading

The right pane on google drive is not loading on firefox. It says "Couldn't load, Try again". Dev tools show the error "NS_ERROR_INTERCEPTION_FAILED". If i clean the da… (read more)

The right pane on google drive is not loading on firefox. It says "Couldn't load, Try again". Dev tools show the error "NS_ERROR_INTERCEPTION_FAILED".

If i clean the data and cookies for the website it starts working but not for long. Last time i did it i lasted like 5 minutes. Turning off all the extensions doesn't help.

I'm logged in on several google accounts, don't know if that matters.

Asked by Mike 5 days ago

Last reply by zeroknight 10 hours ago

Can not access bank account truist.com

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firef… (read more)

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firefox browser issue.

Asked by wgray2141 1 month ago

Last reply by zeroknight 10 hours ago

after update to version 117.0.1 my mouse wheel will not scroll in the bookmarks drop down menu

This has happened a few times before after a Firefox update, but the most recent occurrence was after the update to version 117.0.1. My mouse wheel will not scroll in the… (read more)

This has happened a few times before after a Firefox update, but the most recent occurrence was after the update to version 117.0.1. My mouse wheel will not scroll in the bookmarks drop down menu, I have to use the up and down arrows in the drop down menu which is very slow. When the scroll wheel did work in the past, I could be scrolling and then move the cursor to the up or down arrows and scroll even faster still using the scroll wheel and get to the folder I want a lot quicker. The scroll wheel works normally while scrolling through webpages, the only place it doesn't scroll is the bookmarks drop down menu. I'm running Firefox version 117.0.1 (64 bit) on a Windows 10 notebook PC. Any help would be greatly appreciated, thank you.

Asked by Autotech1 5 days ago

Last reply by cor-el 10 hours ago

Firefox bookmarks do not work at all

Running FF 117.01 I ran Scanguard and now none of my Firefox bookmarks work. All are still showing up where they were, but none of the bookmarks led anywhere, when I clic… (read more)

Running FF 117.01 I ran Scanguard and now none of my Firefox bookmarks work. All are still showing up where they were, but none of the bookmarks led anywhere, when I click on them, nothing. Restarted FF, restarted the laptop. I also cannot seem to open the About Profiles page to check there. I would rather get this working if I can, other than re-installing. Thank you for any help.

Asked by mmits 15 hours ago

Last reply by zeroknight 14 hours ago

I'm using the latest version of Firefox and just installed Firefox Notes. And now my Bookmarks sidebar has disappeared. And all the offered help says 'go to view and check favourites always on' is checked' Great and I can see no 'view' anywhere.

I'm using version 117.0.1 (64-bit) just installed Firefox Notes and now that is the only sidebar that appears, my bookmarked favourites sidebar has disappeared. All the h… (read more)

I'm using version 117.0.1 (64-bit) just installed Firefox Notes and now that is the only sidebar that appears, my bookmarked favourites sidebar has disappeared. All the help says go to 'View' check the sidebar for favourites if checked always on, fine but where is 'View' I have been through every dropdown i can find and there is no 'View'

Firefox Notes looks useful but not at the expense of losing my favourites sidebar.

Help please.

Asked by john266 21 hours ago

Last reply by Paul 20 hours ago

All photos Changed from JPEG to JPG file..........................

I tried to log onto Youtube so I could make a few comments on a football game. They had to send me a code to my email (HOTMAIL) BTW I never received a code to LOG into Yo… (read more)

I tried to log onto Youtube so I could make a few comments on a football game. They had to send me a code to my email (HOTMAIL) BTW I never received a code to LOG into YouTube. I used "Snip & Sketch" as I have many many times before but now I open a photo to edit it and Microsoft has taken over my photos. I mean as far as my editing capabilities. I've tried all the "OPEN WITH" options but can not get to the basic photo editor. Need some help here... Thanks in advance Steve

Asked by comrade1989 2 days ago

Last reply by cor-el 1 day ago

Printing Emails

I have been exchanging long emails with a vendor. Now I want to print all of the entire emails, but when I open the "chain" of the 23 emails, I see a few lines of text, … (read more)

I have been exchanging long emails with a vendor. Now I want to print all of the entire emails, but when I open the "chain" of the 23 emails, I see a few lines of text, and there is a small box that says "additional text hidden" or something similar. How do I expand each of the emails and print the whole email for each of the 23? Thanks.

Asked by Bruce Pelkey 2 days ago

Last reply by Dropa 1 day ago

Local file as new tab page

I have used a custom html file as my homepage for years and while I can get Firefox to accept it as my homepage, I can't for the life of me figure out how to make it so w… (read more)

I have used a custom html file as my homepage for years and while I can get Firefox to accept it as my homepage, I can't for the life of me figure out how to make it so when I open a new tab it goes straight to said custom page. I've tried multiple different add-ons for Firefox and none have worked, and I've checked multiple different support questions here and am still unable to figure this out.

Asked by vexx1313 2 days ago

Last reply by cor-el 1 day ago

How do I turn off lazy loading for tabs definitely and irrevocably?

I can't turn off lazy loading. I set the following about:config settings to "false": browser.sessionstore.restore_on_demand browser.sessionstore.restore_tabs_lazily brow… (read more)

I can't turn off lazy loading. I set the following about:config settings to "false":

browser.sessionstore.restore_on_demand browser.sessionstore.restore_tabs_lazily browser.sessionstore.restore_pinned_tabs_on_demand

Nothing changes. When I start Firefox, it simply won't load all tabs. How do I fix this?

Asked by Lunger 1 week ago

Last reply by cor-el 1 day ago

I can't delete a bookmark folder - the delete folder option is grayed out.

Arggh! I had this box all filled out, but it vanished when I pasted the troubleshooting info. I see the troubleshooting info is gone, also. buggy So... I have a bookm… (read more)

Arggh! I had this box all filled out, but it vanished when I pasted the troubleshooting info. I see the troubleshooting info is gone, also. buggy So... I have a bookmarks folder, named "mobile bookmarks". It lists beneath "all bookmarks", alongside "other bookmarks", "bookmarks menu", and "bookmarks toolbar". I want to delete this "mobile bookmarks" folder, but the delete folder option is grayed out.

Asked by fridaymanyfeathers 2 months ago

Last reply by cor-el 1 day ago