Firefox Community Forum

The problem is illustrated in the first image attached: Google Maps shows no image, just solid black. This does not occur in browsers other than Firefox.

After restarting my laptop, the same problem persists, but on first going to the Google Maps website the usual image of my neighborhood flashes, then disappears to be replaced by the black.

The second attached image shows four possible causes and fixes offered by Google AI. I tried them all, and nothing made any difference. This image also shows that the thumbnail image appears when my cursor hovers over the tab in which Maps is open.

The only thing out of the ordinary I did before this problem occurred was browsing the Firefox Extensions on advice of Google AI to turn off the intrusive "Genius" AI pop-ups, but I didn't discover anything relevant and I don't think I made any changes.

I'd welcome any suggestions for what to try next,

When searching for any type of URL or page on Firefox, unexpected things have been occurring. The most common action is that the Recent Browsing page opens up instead of the page I was seeking. I can get to that page by clicking the tab, but it obviously should not be happening. Sometimes, I only see a completely blank page in white or gray. Again, I can get to the page by clicking the tab. A momentary blink occurs regularly when going to a new page.

I have cleaned up any unused or unimportant extensions and add-ons, since that was suggested as one cause. So far I have not taken a suggestion to clear all cookies and cache because of all the beneficial browsing that deletes. I have also not totally deleted the Firefox app because I am not sure a reinstall of all of my bookmarks, the homescreen with my 32 preset URLs, etc. will come back.

So I am looking for advice on what steps I should take to resolve this, in order of first taking the least destructive and problematic actions. Thanks, Joe

Several months ago I was able to access my Facebook account on Firefox, my default web browser. But a few weeks ago I was not able to do so. However, I can access my account on Microsoft Edge, which is not my default browser. Why can't I now use Firefox to access Facebook? Thanks so much for your help.

My home page has always been www.google.com.Today when going there i have no option to search because the search button is gone,and all i see are ai prompts.I click my home page icon,and still get the same thing.

When I try to transfer money from my bank account using the BACS system the screen goes blank when I have to confirm the transfer. I did this successfully for years. I spoke to the bank and they say this is a fault with the Firefox browser. When I change to Microsoft Edge browser then everything works well.