browser freezes during open

been having issues with files lately. i can dl a file and open the folder. if i try to open the file from the browser or the folder directly, the browser window will free… (read more)

been having issues with files lately. i can dl a file and open the folder. if i try to open the file from the browser or the folder directly, the browser window will freeze. additional browser windows are still functional. how do i fix this? no files will open even in safe mode.

Asked by dragonking9 1 day ago

Windows 10 "History" background screen color.

When using Firefox browser on my new Windows 10, when I click on "History", the background screen color is sometimes black and sometimes white. I want it to always be wh… (read more)

When using Firefox browser on my new Windows 10, when I click on "History", the background screen color is sometimes black and sometimes white. I want it to always be white. How do I do that?

Asked by wfs22 1 day ago

bookmarks

somehow i lost all my bookmarks all it shows me in the toolbar is manage bookmarks i go to that click on history says empty where did they go and how do i get them back … (read more)

somehow i lost all my bookmarks all it shows me in the toolbar is manage bookmarks i go to that click on history says empty where did they go and how do i get them back

Asked by ROBERT 1 day ago

Our web application crashes the tab regularly

When testing our web application, I can consistently get the tab to crash in Firefox (not other browsers). This happens even when running in Troubleshoot mode. A few of … (read more)

When testing our web application, I can consistently get the tab to crash in Firefox (not other browsers). This happens even when running in Troubleshoot mode.

A few of the submitted crashes: bp-f1e47e32-aa7e-4080-880c-34f160250710 bp-622b9363-fa50-4b15-b605-87c3e0250702

Can anyone tell what is causing it to crash, and if we can do something to fix it?

Asked by ceburkett 1 day ago

Why would you cancel FakeSpot?

Why would you cancel coverage on FakeSpot? This was a tool used frequently by multiple people that I knew, and what it really feels like is that FireFox is being bought o… (read more)

Why would you cancel coverage on FakeSpot? This was a tool used frequently by multiple people that I knew, and what it really feels like is that FireFox is being bought out and removing it to make it easier for all of the scammers to continue to pump us full of fake garbage. Really disappointing to see this service being discontinued and hoping that you reconsider.

Asked by Jennifer Fox 1 day ago

Firefox start/new profile start

Hello! I've been seeing some strange behavior on firefox launch or on new profile launch. There is a popup during startup, can't see it on the screen but I can see it in … (read more)

Hello! I've been seeing some strange behavior on firefox launch or on new profile launch. There is a popup during startup, can't see it on the screen but I can see it in tray. Is this normal or no? I observed it on two different hp notebooks so far.

Asked by voevad 1 day ago

Tab groups

I have created several groups (currently 4 with a total of 11 tabs combined). When a group is closed, do those tabs become inactive, reducing their impact on Firefox/comp… (read more)

I have created several groups (currently 4 with a total of 11 tabs combined). When a group is closed, do those tabs become inactive, reducing their impact on Firefox/computer performance, or do they still remain active and impacting overall performance?

Asked by K7WCS 1 day ago

when I want to pay a bill online It will not let me change the credit card number to a different credit card

I want to use a different credit card. If I type in a new credit it tells me it is not a valid number. Somehow the system remembers one credit card and will not let me us… (read more)

I want to use a different credit card. If I type in a new credit it tells me it is not a valid number. Somehow the system remembers one credit card and will not let me use a different card

Asked by rrcw2828 1 day ago

Firefox is not allowing to access the old windows and their tabs.

Hi Team, I am using Linux Mint 20 Cinnamon. Cinnamon version is 4.6.6. The issue is that I was browsing and by mistake I selected one tab then dragged it for sometime and… (read more)

Hi Team, I am using Linux Mint 20 Cinnamon. Cinnamon version is 4.6.6. The issue is that I was browsing and by mistake I selected one tab then dragged it for sometime and then released the tab but that created a new window and now the old windows are not visible in ALT + Tab function. The windows are showing in the Firefox task manager and also the box icon in the top right corner in that "open tabs". Now I am not able to even change the window or able to access the opened tabs. Attached the screenshot and as you can see in that there are total 4 windows showing in firefox and one as active but in the bottom on the firefox icon you can see its only 1 window. How can I access the remaining 3 windows? Found one ticket (https://support.mozilla.org/en-US/questions/1477845) in this the recommend solution does not work. When I try to click on the window 1 tabs then I do not get any response. I tried both the solution but none worked.

Thanks for the help in advance. @Mozilla team member is seeing please check and fix this bug if possible.

Asked by kaivan.shah 1 day ago

Last reply by kaivan.shah 1 day ago

Setting "Open PDF in external PDF Viewer" always fail after restarting Firefox

Hello all. I chose "Use Adobe Acrobat Reader" for open PDF in settings and it works fine until I closed Firefox and open it again. The setting bounce to "Open in Firefox… (read more)

Hello all.

I chose "Use Adobe Acrobat Reader" for open PDF in settings and it works fine until I closed Firefox and open it again. The setting bounce to "Open in Firefox". Then, I tried choosing "Always Ask", closing Firefox and opening Firefox again. The setting preserved as "Always Ask" and did not bounce to "Open in Firefox".

I checked handler.json in user profile folder after I chose "Use Adobe Acrobat Reader" for PDF, action is 4: {"defaultHandlersVersion":{},"mimeTypes":{"application/pdf":{"action":4,"extensions":["pdf"],"handlers":[{"name":"AcroRd32.exe","path":"C:\\Program Files (x86)\\Adobe\\Acrobat Reader DC\\Reader\\AcroRd32.exe"}]}},"schemes":{}}

But then after restarting Firefox, it changed to 3: {"defaultHandlersVersion":{},"mimeTypes":{"application/pdf":{"action":3,"extensions":["pdf"],"handlers":[{"name":"AcroRd32.exe","path":"C:\\Program Files (x86)\\Adobe\\Acrobat Reader DC\\Reader\\AcroRd32.exe"}]}},"schemes":{}}

Checked handler.json with "Always ask". Before and after restarting Firefox, action is 1, which is expected and correct.

Some other colleagues reported the same issues as well. I am thinking if this is a bug from Firefox.

Some more notes here:

  • The issue only happens to PDF, for other Content types, all good.
  • Already disabled all plug-ins and extensions.
  • Tried refreshing Firefox in safe mode
  • Tried choosing another external PDF reader Foxit
  • Firefox version is 140.0.2

Some screenshots are attached showing where it is.

Hope someone can help on it. Thanks in advance.

Asked by Racson Leung 1 day ago

Remove/disable Alt+Number for changing tabs

All of a sudden Firefox started to use alt+number (e.g. alt+3) to switch to that tab (i.e. tab 3 in my example). Why? How do I disable this? It prevents me from typing a… (read more)

All of a sudden Firefox started to use alt+number (e.g. alt+3) to switch to that tab (i.e. tab 3 in my example).

Why? How do I disable this? It prevents me from typing any of the special characters that are located on alt + any number key. E.g. I can type the at-sign, not the dollar, or any such character which requires the alt-modifier and a number.

Asked by Ivar Johannes Eirikson 2 days ago

Last reply by Ivar Johannes Eirikson 1 day ago