X
Tap here to go to the mobile version of the site.

Support Forum

Posting my crash report in hopes someone can help.

Posted
bp-5d3f4251-41c2-449c-b8df-12ddd2140416 4/16/2014 1:59 PM
bp-d4457277-8fab-40a0-947a-f30572140416 4/16/2014 9:18 AM
bp-4120be29-b0f9-40c4-8798-23efd2140416 4/15/2014 6:03 PM
bp-6ec99c93-5331-4c67-9629-de5492140415 4/15/2014 1:10 PM
4ab306c2-d15c-4527-a24c-02634f0b4621 4/12/2014 12:21 PM
<pre><nowiki>bp-5d3f4251-41c2-449c-b8df-12ddd2140416 4/16/2014 1:59 PM bp-d4457277-8fab-40a0-947a-f30572140416 4/16/2014 9:18 AM bp-4120be29-b0f9-40c4-8798-23efd2140416 4/15/2014 6:03 PM bp-6ec99c93-5331-4c67-9629-de5492140415 4/15/2014 1:10 PM 4ab306c2-d15c-4527-a24c-02634f0b4621 4/12/2014 12:21 PM </nowiki></pre>

Modified by cor-el

Chosen solution

After spending way too much time, and trying everything suggested (thank you to all!) I finally figured out that it was HTTPS Everywhere extension that was causing the crashes. Once that was Disabled (yesterday) I have not crashed once. I may experiment in another day or so (if I don't crash), Enable it and see what happens. I thought this was a FF extension so not really sure why it would cause crashes. FF should definitely look into this and either fix the glitch or warn users of the potential problem.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Picasa plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • RealPlayer Download Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

More Information

Question owner

Does Firefox have anyone solving problems at this support forum? 24 of the last 26 questions unanswered.

Does Firefox have anyone solving problems at this support forum? 24 of the last 26 questions unanswered.
cor-el
  • Top 10 Contributor
  • Moderator
17575 solutions 158975 answers

You can try to create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem


See also:

You can try to create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox ---- See also: *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.org/kb/Firefox+crashes

Question owner

While I honestly appreciate someone acknowledging I have a problem, and offering solutions, it would be much more efficient, practical and save me a whole lot of time and headaches (and may or may not solve the problem) if someone could look through my crash reports and pinpoint the problem. No?

Thank you for the response, though!

While I honestly appreciate someone acknowledging I have a problem, and offering solutions, it would be much more efficient, practical and save me a whole lot of time and headaches (and may or may not solve the problem) if someone could look through my crash reports and pinpoint the problem. No? Thank you for the response, though!
cor-el
  • Top 10 Contributor
  • Moderator
17575 solutions 158975 answers

I'm not familiar with this kind of crash report and what causes it, so can only offer some general suggestions (could be network related like retrieving files from a server).

Can you give more information what you are doing when these crashes happen like loading web pages?

Did you try a new profile?


You can try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

I'm not familiar with this kind of crash report and what causes it, so can only offer some general suggestions (could be network related like retrieving files from a server). Can you give more information what you are doing when these crashes happen like loading web pages? Did you try a new profile? ----- You can try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Question owner

It happens when I'm just reading at a website. Not any particular website. My question seems to have disappeared from the queue and I only found it by searching on my questions, so I guess you're the only help I'll get. I came across a post yesterday where someone was having the same problem, and he listed his last 5 crash reports. Someone looked through them and found what the problem was from the reports. I will try your suggestions of creating a new profile and see if that helps, but I don't understand why my profile would suddenly cause problems as I've used firefox for many years and never changed anything there.

Thanks again.

It happens when I'm just reading at a website. Not any particular website. My question seems to have disappeared from the queue and I only found it by searching on my questions, so I guess you're the only help I'll get. I came across a post yesterday where someone was having the same problem, and he listed his last 5 crash reports. Someone looked through them and found what the problem was from the reports. I will try your suggestions of creating a new profile and see if that helps, but I don't understand why my profile would suddenly cause problems as I've used firefox for many years and never changed anything there. Thanks again.
Moses
  • Moderator
459 solutions 3607 answers

Zephmarie:

There are a ton of reasons why Firefox would crash and we don't know them all. Sometimes there's a new one that we haven't seen and do general troubleshooting first.

Looking for an update from you. Did the new profile work?

Zephmarie: There are a ton of reasons why Firefox would crash and we don't know them all. Sometimes there's a new one that we haven't seen and do general troubleshooting first. Looking for an update from you. Did the new profile work?

Question owner

Thank you for the response Moses.

I have not attempted the updating profile thing because I'm scared I'll get into something that I don't have a clue about. I got confused just reading the instructions and don't have anyone here who can help if I muck things up. Plus, just finding the time where I can sit and do it without having to stop mid-stream as my life is quite busy and unpredictable time-wise. I'm wondering how I would recognize a "corrupt" file when reinstalling stuff from my current profile -- and truthfully, don't even ken what that means.

Will definitely post what happens if I get the courage to do it. If not I may just live with the crashes. :/ Would uninstalling and then re-installing Firefox be like creating a new profile? I wish I could go back to an older version of FF before this started. I'm always so diligent about updating, but maybe that's not such a great thing.

Thank you for the response Moses. I have not attempted the updating profile thing because I'm scared I'll get into something that I don't have a clue about. I got confused just reading the instructions and don't have anyone here who can help if I muck things up. Plus, just finding the time where I can sit and do it without having to stop mid-stream as my life is quite busy and unpredictable time-wise. I'm wondering how I would recognize a "corrupt" file when reinstalling stuff from my current profile -- and truthfully, don't even ken what that means. Will definitely post what happens if I get the courage to do it. If not I may just live with the crashes. :/ Would uninstalling and then re-installing Firefox be like creating a new profile? I wish I could go back to an older version of FF before this started. I'm always so diligent about updating, but maybe that's not such a great thing.

Modified by zephmarie

Moses
  • Moderator
459 solutions 3607 answers

Hi Zephmarie,

No, reinstalling Firefox is not like creating a new profile. When you create a new profile, it basically starts you off from scratch like a fresh Firefox install. But if you want to get back to the way Firefox was before with all your bookmarks and such, you can do that without worrying about losing anything. The reason we use the new profile during troubleshooting is to see if your problem lies within the way Firefox is set up (extensions and such)

If you should come across any problems with doing the profile, you can come back here and we will help you out.

If you want to downgrade you can but remember that we don't recommend it as you lose certain bug fixes and security patches. But if you do downgrade, you should be cautious.


Responding to your first post

Does Firefox have anyone solving problems at this support forum? 24 of the last 26 questions unanswered.

Thought I would clear this up. :)
All of the people who answer questions here (including me and cor-el) are volunteers and we do this in our own time. We are not employees of the Foundation or Corporation but fellow Firefox users like you. Thus we cannot be around 24/7. We thank you for your patience.

Hi Zephmarie, No, reinstalling Firefox is not like creating a new profile. When you create a new profile, it basically starts you off from scratch like a fresh Firefox install. But if you want to get back to the way Firefox was before with all your bookmarks and such, you can do that without worrying about losing anything. The reason we use the new profile during troubleshooting is to see if your problem lies within the way Firefox is set up (extensions and such) If you should come across any problems with doing the profile, you can come back here and we will help you out. If you want to downgrade you can but remember that we don't recommend it as you lose certain bug fixes and security patches. But if you do downgrade, you should be cautious. ---- Responding to your first post <blockquote>Does Firefox have anyone solving problems at this support forum? 24 of the last 26 questions unanswered. </blockquote> Thought I would clear this up. :)<br> All of the people who answer questions here (including me and cor-el) are volunteers and we do this in our own time. We are not employees of the Foundation or Corporation but fellow Firefox users like you. Thus we cannot be around 24/7. We thank you for your patience.

Modified by Moses

Question owner

Thank you for clearing that up. I really do appreciate you guys going through these questions and helping us.

I am going to wait until I crash again, then attempt the new profile thing. If as you say, I will not lose my bookmarks maybe it won't be as scary as it sounds. If/when I do that, would I add back my add ons and extensions one at a time to see if it starts crashing again? I will make a list of what I have before proceeding.

Thank you for clearing that up. I really do appreciate you guys going through these questions and helping us. I am going to wait until I crash again, then attempt the new profile thing. If as you say, I will not lose my bookmarks maybe it won't be as scary as it sounds. If/when I do that, would I add back my add ons and extensions one at a time to see if it starts crashing again? I will make a list of what I have before proceeding.
Moses
  • Moderator
459 solutions 3607 answers

Zephmarie:

Once you create a new profile, you will lose your bookmarks HOWEVER you can restore them at any time by simply dragging over the "places.sqlite" file from your default profile into the new one. You can do the same for your passwords too. Although your extensions WILL be lost so you can add each back and see what happens.

Zephmarie: Once you create a new profile, you will lose your bookmarks HOWEVER you can restore them at any time by simply dragging over the "places.sqlite" file from your default profile into the new one. You can do the same for your passwords too. Although your extensions WILL be lost so you can add each back and see what happens.

Question owner

Would "Reset Firefox" be the same as creating a new profile? Looks easier. Or at least I understand it better.

https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

Would "Reset Firefox" be the same as creating a new profile? Looks easier. Or at least I understand it better. https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
Moses
  • Moderator
459 solutions 3607 answers

In a way, it would be like creating a new profile. The reason we recommend users create a new profile would be so they can see what's wrong with their current configuration and copy settings over if needed.

When you reset Firefox, you will lose your extensions and such but all of your personal information will be saved.

You can try to reset Firefox to see if that fixes the issue but I'm not sure it would work. I'm surprised you asked that question. I've been volunteering for 5 years and I've never had to answer that question. Ha, it got me thinking.

In a way, it would be like creating a new profile. The reason we recommend users create a new profile would be so they can see what's wrong with their current configuration and copy settings over if needed. When you reset Firefox, you will lose your extensions and such but all of your personal information will be saved. You can try to reset Firefox to see if that fixes the issue but I'm not sure it would work. I'm surprised you asked that question. I've been volunteering for 5 years and I've never had to answer that question. Ha, it got me thinking.
cor-el
  • Top 10 Contributor
  • Moderator
17575 solutions 158975 answers

Note that is you reset Firefox then your current Firefox profile folder will be moved to an "Old Firefox Data" folder on the desktop and you won't be able to return to the previous profile and it could still be possible that there is a problem with data that is recovered automatically, so to be sure it is best to create a new profile with the Profile Manager and don't make any changes to this new profile.
If the new profile still crashes then it is more likely that there is another cause of the crashes like external software (security, malware, other) or Windows drivers.

If the new profile still crashes then you can first try a clean reinstall and delete the Firefox program folder before reinstalling Firefox and boot the computer in Safe Mode.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if this helps.

Note that is you reset Firefox then your current Firefox profile folder will be moved to an "Old Firefox Data" folder on the desktop and you won't be able to return to the previous profile and it could still be possible that there is a problem with data that is recovered automatically, so to be sure it is best to create a new profile with the Profile Manager and don't make any changes to this new profile.<br /> If the new profile still crashes then it is more likely that there is another cause of the crashes like external software (security, malware, other) or Windows drivers.<br /> If the new profile still crashes then you can first try a clean reinstall and delete the Firefox program folder before reinstalling Firefox and boot the computer in Safe Mode. *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if this helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Question owner

Okay, I understand why the new profile is better than the reset option.

Cor-el, thank you again -- I know you already gave me all these links last night. I didn't realize how the support forum worked until Moses explained that you guys are all volunteers and it is not actually FF employees. When I first searched the forum for crash into, the first one I saw the moderator asked the person crashing for their crash report. After he received it, he then posted where the problem was. So I was just hoping that by viewing the crash report, someone would be able to pinpoint the problem.

I'm lame when it comes to this kind of stuff, so I am going to wait for the next crash, then dive in. So far this afternoon it's not happened. Once this morning.

Okay, I understand why the new profile is better than the reset option. Cor-el, thank you again -- I know you already gave me all these links last night. I didn't realize how the support forum worked until Moses explained that you guys are all volunteers and it is not actually FF employees. When I first searched the forum for crash into, the first one I saw the moderator asked the person crashing for their crash report. After he received it, he then posted where the problem was. So I was just hoping that by viewing the crash report, someone would be able to pinpoint the problem. I'm lame when it comes to this kind of stuff, so I am going to wait for the next crash, then dive in. So far this afternoon it's not happened. Once this morning.

Chosen Solution

After spending way too much time, and trying everything suggested (thank you to all!) I finally figured out that it was HTTPS Everywhere extension that was causing the crashes. Once that was Disabled (yesterday) I have not crashed once. I may experiment in another day or so (if I don't crash), Enable it and see what happens. I thought this was a FF extension so not really sure why it would cause crashes. FF should definitely look into this and either fix the glitch or warn users of the potential problem.

After spending way too much time, and trying everything suggested (thank you to all!) I finally figured out that it was '''HTTPS Everywhere extension that was causing the crashes'''. Once that was Disabled (yesterday) I have not crashed once. I may experiment in another day or so (if I don't crash), Enable it and see what happens. I thought this was a FF extension so not really sure why it would cause crashes. FF should definitely look into this and either fix the glitch or warn users of the potential problem.