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I have changed my password three times but am still denied access

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gl1500telusnet replied 12 years ago
gl1500telusnet
gl1500telusnet

After having the same password for several years, I am told my password is now wrong. I have tried to change the password, but am still denied access to my email. Is the problem with my user name that I have had for many years? What do I do to access my email account?

After having the same password for several years, I am told my password is now wrong. I have tried to change the password, but am still denied access to my email. Is the problem with my user name that I have had for many years? What do I do to access my email account?
gl1500telusnet
gl1500telusnet Question owner
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Chosen Solution

Thank you christ1. Your suggestion to try my other webmail password has worked and I can now get into my Mozilla Thunderbird emails. Thanks again...............gl1500telusnet

All Replies (3)

FredMcD
FredMcD

What is your e-mail provider? Have you tried to contact them? Sometimes an account can get hijacked by an outsider.

cor-el
cor-el
  • Moderator

Does that email service has an internet web page to access that email account that you can try?

gl1500telusnet
gl1500telusnet Question owner

Chosen Solution

Thank you christ1. Your suggestion to try my other webmail password has worked and I can now get into my Mozilla Thunderbird emails. Thanks again...............gl1500telusnet