Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox always tells me it crashed and can't open even after having been un-installed and deleted and re-installed

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Andrew

D1sasterouz
D1sasterouz
more options

I wanted to get a bookmark I had saved in firefox so when I clicked on it mozilla crash reporter pops up telling me firefox has crashed and then it sends the report. Even when it gives me the option to start firefox in safe mode it gives me the same crash reporter pop-up. I have un-installed firefox completely and then deleted it and re-installed with the newest version and still got the same thing. There is nothing wrong with my computer I have ran virus and malware checks.

I wanted to get a bookmark I had saved in firefox so when I clicked on it mozilla crash reporter pops up telling me firefox has crashed and then it sends the report. Even when it gives me the option to start firefox in safe mode it gives me the same crash reporter pop-up. I have un-installed firefox completely and then deleted it and re-installed with the newest version and still got the same thing. There is nothing wrong with my computer I have ran virus and malware checks.

All Replies (1)

Andrew
Andrew
  • Moderator
more options

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.