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my firefox wont open right

  • 2 replies
  • 4 have this problem
  • 8 views
  • Last reply by cor-el

autumndechantal
autumndechantal
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when i click on my firefox icon to open it, it doesnt pop up but it shows that the window is open and when i click on the page i can see it come up but it goes to the side of my screen where i cant see it. basically it opens and says its open but i cant pull up the screen it just doesnt come up. i didnt download or update it recently and it worked last night now it doesnt. also internet explorer works just fine only firefox has a problem

when i click on my firefox icon to open it, it doesnt pop up but it shows that the window is open and when i click on the page i can see it come up but it goes to the side of my screen where i cant see it. basically it opens and says its open but i cant pull up the screen it just doesnt come up. i didnt download or update it recently and it worked last night now it doesnt. also internet explorer works just fine only firefox has a problem

All Replies (2)

iamjayakumars
iamjayakumars
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Delete your Old Profile and Create New profile..

  • Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  • In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  • From that explorer window, right click on the "Mozilla Folder" click "Rename", and rename the folder to "Mozilla.Old". Hang onto this folder, it will be important later.
  • Reopen Firefox. It should create a new Mozilla Folder with a new profile in it.
  • Now read Recovering important data from an old profile and transfer your data from your old profile (the mozilla.old folder) to your new one.


https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: