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I have completely taken off all of firefox from my application, and now when I try to load the firefox I receive a message that thereis another firefox running

  • 2 replies
  • 1 has this problem
  • 20 views
  • Last reply by cor-el
  • Archived

before it crashed I was trying to take firefox to factory reset, my computer turned off before. I have a mac OSX 10.6

before it crashed I was trying to take firefox to factory reset, my computer turned off before. I have a mac OSX 10.6

All Replies (2)

Hi dolphinman8

try to Remove the profile lock file in your Profile folder - mac and check it again.


thank you

Check if you still have a profiles.ini file left if you've only deleted the Firefox profile folder:

  • /Users/<user>/Library/Application Support/Firefox/

If you still have a profiles.ini file, but the profile folder is gone then delete the profiles.ini file to force Firefox to create a new default profile.