Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot download PDF's since updating to Firefox 15.0.1, or else downloads are now being hidden somewhere so safe I cannot find them. Suggestions?

  • 2 replies
  • 10 have this problem
  • 1 view
  • Last reply by hazelton

hazelton
hazelton
more options

Since updating, I get no download when I click on a download link. I have tried changing the settings in Preferences, checking and unchecking the various options, but nothing helps. I also tried to use Safari to download PDF's, using the links from Firefox, and it too doesn't download, or hides the downloads somewhere where I can't find them. I have a Mac. Does anyone have any suggestions?

Since updating, I get no download when I click on a download link. I have tried changing the settings in Preferences, checking and unchecking the various options, but nothing helps. I also tried to use Safari to download PDF's, using the links from Firefox, and it too doesn't download, or hides the downloads somewhere where I can't find them. I have a Mac. Does anyone have any suggestions?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Try disabling the Adobe Acrobat plugin. Firefox then should present the Open/Save dialog allowing you to open the PDF externally.

Tools > Add-ons > Plugins category

You also could try adjusting your preference for which program handles PDFs.

Firefox > Preferences > Applications

In the search box, type or paste pdf and pause while the list is filtered. Use the drop-down on the right side to set your preference.

If Firefox downloads automatically without asking you to set a location, you can view the default location or change that preference here:

Firefox > Preferences > General

Any luck?

hazelton
hazelton Question owner
more options

Thank you! I disabled the Acrobat plugin (something weird's been going on with Acrobat anyway; I can't download updates) and was able to download an article I couldn't get before.

I also tried your second suggestion (adjust which program handles PDF's) and nothing appeared when I searched for "PDF." But that's OK. I have downloads again, apparently.

Thanks again! This is a great help.