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Help! I am unable to even download Firefox. The "run" window never opens when I click the download link.

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  • Last reply by pugfan

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I am currently using Internet Explorer Version 8.0.6001.18702IC on my PC desktop, and want to switch to Firefox. I have clicked the download link in several places with no result at all

I am currently using Internet Explorer Version 8.0.6001.18702IC on my PC desktop, and want to switch to Firefox. I have clicked the download link in several places with no result at all

Chosen solution

Don't try to run the Firefox installer directly, but save the file to the desktop and start the installation with a double-click.
You may need to disable your anti-virus software temporarily if you still have problems.

You can find the latest Firefox release in all languages and for all Operating Systems here:

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Chosen Solution

Don't try to run the Firefox installer directly, but save the file to the desktop and start the installation with a double-click.
You may need to disable your anti-virus software temporarily if you still have problems.

You can find the latest Firefox release in all languages and for all Operating Systems here:

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Thanks so much for the fix! The link you provided: You can find the latest Firefox release in all languages and for all Operating Systems here:

   Firefox 12.0.x: http://www.mozilla.org/en-US/firefox/all.html 

is the one that worked for me. Thanks again.