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Firefox crashes

Firefox
knorretje replied 15 years ago
hardetbra
hardetbra

firefox crashes in regular and safe modes.

firefox crashes in regular and safe modes.

All Replies (1)

knorretje
knorretje

Since a few days we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem

If you do not have Rapport, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes