Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can no longer download and save files. They are now saved with a ".part" suffix that I can not use or open. What happened, I used to do this all the time?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Micha2u

Micha2u
Micha2u
more options

Downloads seem to be happening normally at first but the file shows up with a file extension of ".part" that I can not use or open. If I refresh the folder where it was downloaded to, it disappears as though it wasn't there at all.

I used to do this and it just yesterday started to give me problems. It doesn't seem to matter what file type I do this with as PDF, MP3 and EXE files have all shown this problem.

Please help!

Downloads seem to be happening normally at first but the file shows up with a file extension of ".part" that I can not use or open. If I refresh the folder where it was downloaded to, it disappears as though it wasn't there at all. I used to do this and it just yesterday started to give me problems. It doesn't seem to matter what file type I do this with as PDF, MP3 and EXE files have all shown this problem. Please help!

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See also "Disable virus scanning in Firefox preferences - Windows"

Micha2u
Micha2u Question owner
more options

Thanks...that seemed to have put a BandAid on my download problem. I recently upgraded to AVG Free 2012 and that seems to be the source of my new downloading problems.