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Firefox won't download pdfs from some sites, e.g. Wells, but others too. Bank said use IE - that works. Help

Posted

Only seems to happen on financial sites. I use xp sp3 on lenovo thinkpad t61. E.g., to download a pdf statment from Wells, I open the statment and then try to save it, but no option to save it. Called bank, they say to use Internet Explorer - that works. With IE I can right click on the file and then use "Save as" or I can open the file and "Save a copy". Can't do eaither of these w Firefox 19.0.2. I don't think that this used to be a problem. This is not a problem with all pdf files from all sites.

Additional System Details

Application

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More Information

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John99
  • Top 25 Contributor
  • Moderator
622 solutions 8008 answers

Sorry you are having problems with Firefox.

CARE this is a public forum

Do not post sensitive or confidential information.

Firefox has a new built in pdf viewer, and whilst this has been released it is still undergoing development, with bug fixes due and further features likely to be added.

I do not notice any named pdf reading plugin in your system details, but you may need to consider using a third party pdf reader for now:

There is a possibility sites or pdfs may be faulty, and that advice given may not be the best. Please give links to any faqs etc publicly posted by banks relating to pdf use, and the web address of the banks are having problems with.

One of the problems with the Firefox viewer is fixed in the firefox Beta channel and possibly in an add-on you could consider trying those.