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Since getting the Firefox 4.0.1 update, my internet won't connect.

My internet will not connect since I have gotten the 4.0.1 update. It just says "offline mode." My internet works on other browsers.

My internet will not connect since I have gotten the 4.0.1 update. It just says "offline mode." My internet works on other browsers.

All Replies (4)

Same problem here. I used Firefox 100% of the time until the 4.0.1 update. Now it will not connect to the internet. I certainly prefer to use Firefox and hope this problem is correct quickly.

Click on the Firefox button and go to: File and UNCHECK the "Offline" mode.

Thank you silkphoenix, I fiddled around with it for a long time yesterday, messing with the proxy settings and what not. I never thought to just uncheck that, it works now!

I tried this but found my "offline" mode was already unchecked. So what next?