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My firefox says -Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free! and I have upgraded it 5-6 time but still i get this message-please help

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  • 41 have this problem
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  • Last reply by bpearse

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My firefox says that -Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free! I did the upgrade 5-6 times and still its the same.I reinstalled it too,but i am still getting this message-please help

All Replies (4)

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Something that you have downloaded/installed on your system has affected your User-agent, which identifies your browser and version:

  • Your user-agent reported with your question post:
    • Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.14) Gecko/2009082707 Firefox/3.0.14 (.NET CLR 3.5.30729) FBSMTWB
      • Firefox/3.0.14: Indicates Firefox version 3.0.14
      • FBSMTWB: Indicates you have the Fast Browser Search toolbar installed; see below
  • See: http://en.wikipedia.org/wiki/User_Agent


You can reset your user agent. Follow the instructions: https://support.mozilla.com/en-US/kb/Websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser




You have an item installed that is considered malware/spyware/adware. To see the Plugins reported with your question, click "More system details..." to the right of your original question or, on the Firefox menu, click Tools > Add-ons > Plugins.

  • FBSMTWB: in your User-agent ndicates you have the Fast Browser Search toolbar installed

This type of pest is usually installed along with software you download from the internet; generally free programs, but not always. Carefully watch for "extra" items that will be installed and un-check or opt-out of them.

  1. You can check to see if you have any of these from Web Products" installed:
  2. Also see: http://kb.mozillazine.org/Uninstalling_toolbars
  3. See these pages and threads about Fast Browser Search (FBSMTWB: Fast Browser Search Make The Web Better).
  4. You MAY need to change a preference if when typing one or two words in the URL/Location/Address Bar sends you to some search page other than the one you expect. To reset your default URL/location bar search provider:
    • Enter about:config in the address/URL bar and press the Enter key
    • If you see a warning, accept it (Promise that you will be careful)
    • Filter = keyword.URL
    • Below the Filter, if keyword.URL is bold, right-click on keyword.URL and choose "Reset"
    • Restart Firefox (File > Restart Firefox)
    • See: http://kb.mozillazine.org/Keyword.url
  5. You MAY need to reset your homepage if some search page that you do not want or expect opens when you start Firefox. Firefox can open multiple home pages. Home pages are separated by the "|" symbol.




Other issues needing your attention

The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.

  • Macromedia Shockwave for Director Netscape plug-in, version 8.5
    • Very, very old version. You may want to remove the old version (Windows: in Start > Settings > Control Panel > Add or Remove Programs) before installing the new version
    • Security update version 11.5.9.620 released 2011-02-08
  • Shockwave Flash 10.1 r102
    • Security update version 10.2.152.26 released 2011-02-08
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Shockwave for Director
    • NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
    • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
    • When the download is complete, exit Firefox (File > Exit)
    • locate and double-click in the installer you just downloaded, let the install complete.
    • Restart Firefox and check your plugins again.
    • Download link and more information: http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
  3. Update the Flash plugin to the latest version.
    • Download and SAVE to your Desktop so you can find the installer later
    • If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
    • After download is complete, exit Firefox
    • Click on the installer you just downloaded and install
      • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    • Start Firefox and check your version again or test the installation by going back to the download link below
    • Download and information: http://www.adobe.com/software/flash/about/
      • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
      • Use IE to go to the above site to update the IE ActiveX
    • Download Manual installers.

Modified by Helper7677

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I scanned with spybot search and destroy, when it finished, it had found no malware,BUT at the bottom of the page it had boxes that listed changes to a number of programs and internet explorer. So I checked them all and clicked fix,now my firefox start page doesn't have that stupid message.

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YIKES! don't do what I said about spybot,yes the stupid message is gone,but so is the big google name at the top of the page.

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I have tried all of the listed recommendations but none of them has helped I still get the "Your version of Firefox is no longer protected against online attacks" message. I have reinstalled Firefox at least 20 times!!! I am about ready to drop Firefox because it seems to be unreliable and risky to use. IS THERE ANYONE WHO CAN HELP OR I WILL HAVE TO GO BACK TO (shudder, shudder, shake) INTERNET EXPLORER?