Firefox constantly knocks us off of our Verizon email accounts. How can I resolve or dis able it or something?
Firefox continues to constantly knock us off of our Verizon email accounts. We have version 3.6.6 installed. How can we correct this??? (Every time it happens, a Firefox window says it reports the problem, yet it just keeps happening. This has been for 2-3 weeks now.)
URL of affected sites
http://
All Replies (1)
By "knocks us off" I assume you mean Firefox is crashing?
Can you provide me with your Crash ID? This can help me find the cause of your crash.
Inside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes?bl=n&s=firefox%2520crashes#Getting_help_with_your_crash
Outside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Getting_your_crash_report
Crash troubleshooting
Add-ons
One of your add-ons might be the culprit. Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode with all add-ons disabled. If that solves the problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and possibly Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
Are your plugins updated? Check this by going to http://www.mozilla.com/en-US/plugincheck/
Are you using the newest version of Firefox?
It is important you use the latest version of Firefox because it includes stability and security updates. The latest version of Firefox can always be downloaded from http://www.getfirefox.com. You can check if you are using the latest version of Firefox by going to Help | About Mozilla Firefox. If you are not, see Update Firefox to the latest release
Malware
Different types of Malware can cause Firefox to crash. For more information, please see Troubleshoot Firefox issues caused by malware