Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox upgrade not taking.

  • 1 reply
  • 1 has this problem
  • 60 views
  • Last reply by cor-el

When I upgrade Firefox to 3.6.6 it still thinks it's in 2.0.0.14

When I upgrade Firefox to 3.6.6 it still thinks it's in 2.0.0.14

All Replies (1)

You have or had an extension installed (NET_mmhpset) that has changed the user agent from Firefox/3.6.x to Firefox/3.0.x.

You can see the Firefox version at the top and the user agent at bottom of the "Help > About" window (Mac: Firefox > About Mozilla Firefox). You check (compare) what websites see: http://whatsmyuseragent.com/ - Whats My User Agent?

You can check the general.useragent prefs on the about:config page. You can open the about:config page via the location bar, just like you open a website. Filter: general.useragent If general.useragent prefs are bold (user set) then you can right-click that pref and choose Reset.

See Web sites or add-ons incorrectly report incompatible browser and Find what version of Firefox you are using See also http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default